COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-______________ is a design and communication tool for marketers to envision and plan the service performance.
Correct Answer:
Verified
Q18: A service is said to possess a
Q19: According to Lovelock,which of the following categories
Q20: Unlike brick-and-mortar service providers,the planning and producing
Q21: During a recent meeting of the service
Q22: Recently,you were hired to consult a service
Q24: As the new marketing manager,you wanted to
Q25: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-When carefully developed,a(n)_ can
Q26: During a recent meeting of the service
Q27: A chronologically ordered representation of the steps
Q28: COMPLETION QUESTIONS
Service Script,Customer's
Service Blueprint
Internet
Customization,Divergence
Supplementing
Complexity
Customization
Script
Augmented,Expected
-_ provides a tool
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