When responding to a request for adjustment when a third party is at fault,the best approach is to
A)refuse the claim and suggest that the customer sue the third party.
B)refuse the claim but forward the paperwork to the third party.
C)avoid placing blame and focus on the solution.
D)advise the customer never to do business with that third party again.
E)refuse the claim but assure the customer that you will never do business with the third party again.

Question

Quizplus · Accepted Answer

Avoiding placing blame and focusing on finding a solution is the best approach as it shows empathy towards the customer and helps to maintain a positive relationship. Refusing the claim or advising the customer not to do business with the third party again can be seen as unprofessional and may harm the company's reputation. Forwarding the paperwork to the third party may delay the resolution of the issue and cause frustration for the customer.

When Responding to a Request for Adjustment When a Third