If you're responding to a claim and your company is at fault,it is best to
A)avoid sympathizing with the customer,since it can lead to lawsuits.
B)do all you can to discourage further correspondence.
C)take (or assign)personal responsibility for setting matters straight.
D)be vague about when the claim may be resolved.
E)wait at least two weeks before you respond.

Question

Quizplus · Accepted Answer

Taking personal responsibility is the best approach when your company is at fault. It shows accountability and a willingness to address the issue. Avoiding sympathy, discouraging correspondence and being vague will only worsen the situation and damage the company's reputation. Waiting for two weeks before responding can also be viewed as unprofessional and indifferent.

If You're Responding to a Claim and Your Company Is