The categories of routine replies and positive messages include all of the following except
A)answering requests for information and action.
B)granting claims and adjustments.
C)refusing applicants' résumés.
D)sending goodwill messages.
E)providing recommendations.

Question

Quizplus · Accepted Answer

The categories of routine replies and positive messages include answering requests for information and action, granting claims and adjustments, sending goodwill messages, and providing recommendations. However, refusing applicants' résumés is not included in these categories. It falls under the category of negative messages.

The Categories of Routine Replies and Positive Messages Include All