A key problem with self-service technologies is that so few of them incorporate service recovery systems.

Question

Quizplus · Accepted Answer

Self-service technologies are designed to reduce the need for human interaction, but sometimes customers may still encounter issues or problems. Without service recovery systems, customers may have difficulty resolving these issues on their own, leading to a negative experience with the technology and the company. Therefore, including service recovery systems in self-service technologies is important for ensuring customer satisfaction and loyalty.

A Key Problem with Self-Service Technologies Is That So Few