Part of the challenge of implementing poka-yokes in service contexts is the need to address not only server errors, but also customer errors.

Question

Quizplus · Accepted Answer

Poka-yokes aim to prevent errors in processes, which can include errors from both the server and the customer. Therefore, it is important to address both types of errors in service contexts when implementing poka-yokes.

Part of the Challenge of Implementing Poka-Yokes in Service Contexts