Which of the following is NOT a key component of a service blueprint?
A)Line of transference
B)Line of interaction
C)Line of visibility
D)Backstage actions by customer contact personnel
E)Front-stage actions by customer contact personnel

Question

Quizplus · Accepted Answer

The correct term is "line of interaction," not "line of transference." A service blueprint typically includes lines of interaction, visibility, and internal interaction, along with front-stage and backstage actions by customer contact personnel.

Which of the Following Is NOT a Key Component of a Service