Quality as defined in total quality management programs is _____.
A)the customer's perception of quality
B)measured by a product's life
C)the comfort of a customer using it
D)the ease and speed of repair
E)all of the above

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes a comprehensive view of quality, focusing on customer satisfaction, product longevity, user comfort, and efficient service. It integrates all these aspects to define quality, making "all of the above" the correct choice.

Quality as Defined in Total Quality Management Programs Is _____