People who know how to operate a computer software program often have difficulty imagining what it is like not to know how to operate the program.Their difficulty best illustrates
A) the curse of knowledge.
B) the interviewer illusion.
C) employee disengagement.
D) the leniency error.

Question

Quizplus · Accepted Answer

The situation described in the question is a classic example of the curse of knowledge, which refers to the difficulty experienced by experts in imagining what it is like to not have their level of knowledge or expertise. In this case, people who are proficient in using a particular software program are so familiar with it that they have a hard time understanding what it is like for someone who doesn't know how to use it.

People Who Know How to Operate a Computer Software Program