Question 1

Very few organizations are currently using Web 2.0 technologies such as podcasts and wikis to capture the knowledge of longtime employees.

Accepted Answer

Many organizations have adopted Web 2.0 technologies like podcasts and wikis to capture and share knowledge, as these tools facilitate collaboration and information dissemination.

Question 2

While many people may intuitively believe that sharing knowledge and best practices is a worthy idea,there must be an underlying business reason to do so.

Accepted Answer

In a business setting, decisions are often driven by the desire for a return on investment or achieving strategic objectives. Therefore, sharing knowledge and best practices must align with these goals and provide a tangible benefit to the organization. Simply believing that it is a worthy idea is not enough to justify the effort and resources required.

Question 3

It is important to recognize that all tacit knowledge is equally valuable.

Accepted Answer

Not all tacit knowledge is equally valuable. The value of tacit knowledge depends on the context and situation in which it is applied. Some tacit knowledge may be more relevant and beneficial than others in certain situations.

Question 4

The traditional method of modifying the decision logic of information systems involves heavy interaction between business users and business analysts.

Accepted Answer

The answer of The traditional method of modifying the decision...

Question 5

A community of practice develops around topics that are important to its designers.

Accepted Answer

A community of practice develops around topics that are important to its members, not just its designers. It is a group of people who share a concern or passion for something they do and learn how to do it better through regular interaction.

Question 6

The decision logic of the operational systems that support an organization must continually be modified to reflect business changes.

Accepted Answer

As business changes, including changes in products, services, policies, and legal requirements, the operational systems must be updated to reflect these changes. Failure to modify the decision logic can result in errors, inconsistencies, and inefficiencies in the organization's operations. Therefore, the decision logic of operational systems must be continually modified to ensure that they remain effective and relevant.

Question 7

The goal of data management programs within Information Technology or Human Resource Management departments is to improve the creation,retention,sharing,and reuse of knowledge.

Accepted Answer

The answer of The goal of data management programs within...

Question 8

SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.

Accepted Answer

SNA (Social Network Analysis) is a useful tool for visualizing and analyzing how employees and organizational units collaborate, including how information flows and how decisions are made. By mapping out the relationships and interactions between individuals and groups across geographic locations, SNA can help organizations identify areas of strength and weakness in their communication and collaboration processes. Therefore, the statement is true.

Question 9

Content that has persistent value is best entered and shared via an internal social media community.

Accepted Answer

The answer of Content that has persistent value is best...

Question 10

Employees can access data in the wiki much more quickly and easily than by going through e-mails.

Accepted Answer

Wikis are designed to provide easy and quick access to information for employees. Therefore, it is true that employees can access data in the wiki much more quickly and easily than by going through e-mails.

Question 11

Content that has persistent value is best conveyed in a community where it can be cataloged,searched,and retained for future employees.

Accepted Answer

Content with persistent value is best conveyed in a community where it can be archived, searched, and kept for future use. This allows for easy access and reference for new employees or team members, saving time and effort in recreating information that has already been shared.

Question 12

Tacit knowledge is easy to articulate with formal language.

Accepted Answer

Tacit knowledge refers to knowledge that is difficult to articulate with formal language. It is often based on intuition, experience, and context-specific situations.

Question 13

When a company 'gets it' with how social media works,it changes the way they use e-mail.

Accepted Answer

Understanding social media means understanding the importance of engagement and conversation. This often leads companies to shift their email strategy to one that is more personalized, interactive, and focused on building relationships with customers.

Question 14

The expansion of the services sector,globalization,and the emergence of new information technologies have caused many organizations to establish KM programs in their Information Technology or Human Resource Management departments.

Accepted Answer

The sentence states that many organizations have established KM programs in their IT or HR departments due to the expansion of services sector, globalization and emergence of new information technologies. Therefore, the statement is true.

Question 15

There is an increasing need for knowledge to be quality filtered and distributed to people in a more specific task relevant and timely manner.

Accepted Answer

With the abundance of information available online, there is a need for filtering and customization to cater to specific task requirements and ensure relevance and timeliness. This helps in reducing information overload and improves productivity.

Question 16

The origins and structures of CoPs are all very similar.

Accepted Answer

The origins and structures of communities of practice (CoPs) can vary widely depending on the context, the goals, and the participants involved. CoPs can be formed deliberately or emerge organically, they can have different levels of formality or informality, and they can be organized around different topics, activities, or domains. There is no one-size-fits-all approach to developing a CoP, and successful CoPs often rely on a combination of shared interests, social relationships, and supportive infrastructures.

Question 17

The National Aeronautics and Space Administration (NASA)is piloting use of the software to share knowledge as it begins its Constellation Program for developing new spacecraft to replace the Space Shuttle.

Accepted Answer

This statement is true. NASA has indeed used software to share knowledge as it embarked on the Constellation Program.

Question 18

Tacit knowledge contains subjective insights,intuitions,and hunches.

Accepted Answer

Tacit knowledge is often hard to articulate and is based on personal experience and intuition, making it subjective in nature.

Question 19

Tacit knowledge is documented and encompasses the things we do when we have a formal checklist or written procedures to follow.

Accepted Answer

Tacit knowledge is not documented and refers to the knowledge and skills that individuals possess but may not be able to easily articulate. It often involves intuition, experience, and expertise that is gained through practice and is difficult to transfer to others. So, it is not related to formal checklists or written procedures.

Question 20

The permanent loss of expertise related to the core operations of an organization always results in a significant loss of productivity and a decrease in the quality of service.

Accepted Answer

The impact of losing expertise depends on various factors, such as the ability to replace or train new staff, existing knowledge management systems, and the adaptability of the organization.

Quiz 10: Knowledge Management