Deck 10: Knowledge Management

Question 1

Very few organizations are currently using Web 2.0 technologies such as podcasts and wikis to capture the knowledge of longtime employees.

Answer 1

False

Question 2

While many people may intuitively believe that sharing knowledge and best practices is a worthy idea,there must be an underlying business reason to do so.

Answer 2

True

Question 3

It is important to recognize that all tacit knowledge is equally valuable.

Answer 3

False

Question 4

The traditional method of modifying the decision logic of information systems involves heavy interaction between business users and business analysts.

Question 5

A community of practice develops around topics that are important to its designers.

Question 6

The decision logic of the operational systems that support an organization must continually be modified to reflect business changes.

Question 7

The goal of data management programs within Information Technology or Human Resource Management departments is to improve the creation,retention,sharing,and reuse of knowledge.

Question 8

SNA provides a clear picture of how geographically dispersed employees and organizational units collaborate.

Question 9

Content that has persistent value is best entered and shared via an internal social media community.

Question 10

Employees can access data in the wiki much more quickly and easily than by going through e-mails.

Question 11

Content that has persistent value is best conveyed in a community where it can be cataloged,searched,and retained for future employees.

Question 12

Tacit knowledge is easy to articulate with formal language.

Question 13

When a company 'gets it' with how social media works,it changes the way they use e-mail.

Question 14

The expansion of the services sector,globalization,and the emergence of new information technologies have caused many organizations to establish KM programs in their Information Technology or Human Resource Management departments.

Question 15

There is an increasing need for knowledge to be quality filtered and distributed to people in a more specific task relevant and timely manner.

Question 16

The origins and structures of CoPs are all very similar.

Question 17

The National Aeronautics and Space Administration (NASA)is piloting use of the software to share knowledge as it begins its Constellation Program for developing new spacecraft to replace the Space Shuttle.

Question 18

Tacit knowledge contains subjective insights,intuitions,and hunches.

Question 19

Tacit knowledge is documented and encompasses the things we do when we have a formal checklist or written procedures to follow.

Question 20

The permanent loss of expertise related to the core operations of an organization always results in a significant loss of productivity and a decrease in the quality of service.

Question 21

Organizations that fail to ____ will soon fall behind their competition.

A) revert
B) conform
C) innovate
D) rebel

Question 22

The use of BRMS can lead to faster and but less accurate implementation of necessary system changes.

Question 23

It is estimated that unstructured data,mostly in the form of text,accounts for about 25 percent of an organization's knowledge.

Question 24

The Federal Rules of Civil Procedures governs the processes and requirements of parties in federal civil suits and sets the rules regarding e-discovery.

Question 25

An organization's knowledge assets often are classified as either ____.

A) implicit or tacit
B) explicit or tacit
C) implicit or inferred
D) explicit or inferred

Question 26

Some organizations believe that the most powerful incentive for experts to share their knowledge is to receive ____ from senior managers and their peers.

A) public recognition
B) a raise
C) money
D) private recognition

Question 27

BRMS is increasingly used to manage the changes in decision logic in applications that support loan applications,underwriting,complex order processing,and complex scheduling.

Question 28

____ "is a practice concerned with increasing awareness,fostering learning,speeding collaboration and innovation,and exchanging insights."

A) Knowledge science
B) Information management
C) Knowledge management
D) Information science

Question 29

Many organizations are using ____ to capture valuable experience and expertise from employees before it simply walks out the door and is lost forever.

A) information management
B) knowledge management
C) information science
D) knowledge science

Question 30

Organizations employ ____ to deliver real benefits by fostering innovation,leveraging the expertise of people across the organization,and capturing the expertise of key individuals before they retire.

A) IM
B) KM
C) IS
D) KS

Question 31

Much of the ____ knowledge that people carry with them is extremely useful but cannot be shared with others easily.

A) explicit
B) implicit
C) inferred
D) tacit

Question 32

To be useful,e-discovery software must allow users to locate all of the information pertinent to a lawsuit quickly,with a minimum amount of manual effort.

Question 33

Much of ____ involves creating value from an organization's intellectual assets through codifying what employees,suppliers,business partners,and customers know,and then sharing that information with employees and even with other companies to devise best practices.

A) KM
B) IM
C) IS
D) KS

Question 34

Many organizations implement ____ projects to foster innovation by encouraging the free flow of ideas among employees,contractors,suppliers,and other business partners.

A) knowledge science
B) information management
C) information science
D) knowledge management

Question 35

____ involves a novice observing an expert executing his job to learn how he performs.

A) Shadowing
B) Mapping
C) Sharing
D) Covering

Question 36

____ is "personal knowledge embedded in individual experience and involves intangible factors,such as personal beliefs,perspective,and the value system.

A) Tacit knowledge
B) Explicit knowledge
C) Implicit knowledge
D) Overt knowledge

Question 37

One key to the success of knowledge management at iCrossing is that a ____ manager took charge of the project and drove it to conclusion.

A) senior
B) junior
C) project
D) front line

Question 38

____ is knowledge that is documented,stored,and codified-such as standard procedures,product formulas,customer contact lists,market research results,and patents.

A) Overt knowledge
B) Implicit knowledge
C) Explicit knowledge
D) Covert knowledge

Question 39

In the United States,____ million employees will retire each year for the next 20 years or so.

A) 1 to 2
B) 2 to 3
C) 3 to 4
D) 4 to 5

Question 40

Once a(n)____ KM project has demonstrated some degree of success,those who participated can serve as strong advocates who go out and communicate the positive business benefits of KM to others.

A) experimental
B) risky
C) study
D) pilot

Question 41

___________________ is needed to acquire,produce,store,distribute,integrate,and manage the amount of knowledge we have today.

Question 42

With the use of ___________________,organizations can help ensure that employees do not miss on out on any relevant information simply because they were not included on the distribution list for an individual e-mail.

Question 43

There are two main types of enterprise search software-____.

A) compliance and search software
B) compliance and rules software
C) compliance and business search software
D) compliance and auditing software

Question 44

____ is a term describing changes in technology and Web site design to enhance information sharing,collaboration,and functionality on the Web.

A) HTTP 2.0
B) HTML 2.0
C) Internet 2.0
D) Web 2.0

Question 45

Organizations frequently employ ____ to identify subject experts and then set up mechanisms to facilitate the passing of knowledge from those experts to colleagues.

A) NSA
B) SAN
C) SNA
D) NSN

Question 46

Organizations must continuously ____________________ to evolve,grow,prosper,and stay fit.

Question 47

With ____________________ problem solving,the novice and the expert work side-by-side to solve a problem so that the expert's approach is slowly revealed to the observant novice.

Question 48

A ____ is a group whose members share a common set of goals and interests and regularly engage in sharing and learning as they strive to meet those goals.

A) community of fellows
B) community of brothers
C) community of practice
D) community of followers

Question 49

Managers must create a work __________________ that places a high value on tacit knowledge and that strongly encourages people to share it.

Question 50

____ has many knowledge management applications,ranging from mapping knowledge flows and identifying knowledge gaps within organizations to helping establish collaborative networks.

A) ANS
B) SNA
C) NSA
D) SAN

Question 51

A(n)____________________ is a collaborative Web site that allows users to create and edit Web page content freely using any Web browser.

Question 52

____ enterprise search software is used by members of the IT and Human Resources organizations to enforce corporate guidelines on the storage of confidential data on laptops that leave the office.

A) Compliance
B) Auditing
C) Managing
D) Process-oriented

Question 53

_____________________ is a more passive learning technique.

Question 54

Defining a(n)___________________ project to address the business needs of a group of people who are somewhat informed about KM and are enthusiastic about its potential can improve greatly the odds of success.

Question 55

Effective ____ software solutions preserve and destroy data based on approved organizational policies through processes that cannot be altered by unauthorized users.

A) internal
B) e-discovery
C) enterprise
D) monitoring

Question 56

____ is the application of search technology to find information within an organization.

A) Enterprise index
B) Enterprise search
C) Enterprise documentation
D) Enterprise codex

Question 57

A major goal of knowledge management is to somehow capture and document the valuable work-related ____________________ knowledge of others.

Question 58

A ____ is software used to define,execute,monitor,and maintain the decision logic that is used by the operational systems to run the organization.

A) business rule management system
B) rule management system
C) business management system
D) business process management system

Question 59

Electronic discovery is an important application of ____ enterprise search software.

A) controlled
B) contained
C) audited
D) compliance

Question 60

The ________________________________________ is a nonprofit organization that conducts research on topics of interest to the U.S.electric power industry.

Question 61

How can business search software be used? Give an example.

Question 62

The ____________________ departments of many organizations are collaborating with their IT organization and technology vendors to identify and implement a solution that meets e-discovery requirements.

Question 63

____________________ search software indexes documents from a variety of sources such as corporate databases,departmental files,e-mail,corporate wikis,and document repositories.

Question 64

What is electronic discovery?

Question 65

Why has CoP become associated with knowledge management?

Question 66

What do BRMS components include?

Question 67

Members of a(n)____________________ CoP typically meet with little advanced planning or formality to discuss problems of interest,share ideas,and provide advice and counsel to one another.

Question 68

____________________,also called business rules,includes policies,requirements,and conditional statements that govern how the systems work.

Question 69

______________________________ is a technique to document and measure flows of information between individuals,workgroups,organizations,computers,Web sites,and other information sources.

Question 70

Why is it critical that an organization enable its employees to share and build on one another's experience and expertise?