If the intended recipient of the negative message has an emotional investment in the situation and is expected to have an emotional reaction to the bad news then it is important to use the direct approach to deliver the bad news.
Correct Answer:
Verified
Q2: You would use the direct approach for
Q3: If someone has not responded to repeated
Q4: There's no reason to explain bad news
Q5: If the recipients of bad news are
Q6: Whether the decision is to use a
Q7: When using the indirect approach for a
Q8: When you use language that avoids an
Q9: Bad-news letters are actually quite simple to
Q10: An advantage of the direct approach for
Q11: Some people think that a poorly devised
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