Reengineering how a firm performs a business process
A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that has charge over the whole process and can be held accountable for performing the activity in a cheaper, better, and/or more strategy-supportive fashion.
B) is the most frequently used tool of total quality management (TQM).
C) requires that a company have many strategic partnerships and alliances with outsiders.
D) is typically cheaper and easier-to-do than using Six Sigma techniques to achieve the same cost savings.
E) is usually a company's most important "best practice" for achieving operating excellence.

Question

Quizplus · Accepted Answer

Reengineering involves completely rethinking and redesigning how a business process is performed, often with the goal of improving efficiency, quality, and alignment with the overall strategy. This may involve pulling together diverse pieces of the process that were previously performed in different departments or by different teams, and creating a unified process overseen by a single cross-functional work group. The ultimate goal is to improve the performance of the process in a way that supports the overall strategy of the organization. While reengineering may involve elements of total quality management and other process improvement methodologies, it is not limited to any one approach. Additionally, reengineering may involve partnerships and alliances with external organizations or stakeholders, but this is not a requirement. Finally, while reengineering can be a powerful tool for achieving cost savings and operating excellence, it may not always be the cheapest or easiest option, and there may be other best practices that are equally or more important for a given organization.

Reengineering How a Firm Performs a Business Process