Which one of the following statements about total quality management (TQM) is false?
A) TQM aims at instilling enthusiasm and commitment to doing things right from the top to the bottom of the organization.
B) TQM produces significant results very quickly,with very little benefit emerging after the first six months.
C) TQM doctrine preaches that there's no such thing as "good enough" and that everyone has a responsibility to participate in continuous improvement.
D) Effective use of TQM entails creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
E) Total quality management (TQM) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations,100 percent accuracy in performing tasks,involvement and empowerment of employees at all levels,team-based work design,benchmarking,and total customer satisfaction.
Correct Answer:
Verified
Q16: A company's ability to marshal adequate resources
Q18: Which of the following is NOT a
Q19: A "best practice" refers to:
A) a policy
Q20: Which one of the following is NOT
Q21: Without a strategic framework,managers lack the context
Q21: Total quality management (TQM)
A)entails creating a total
Q23: Reengineering how a firm performs a business
Q25: Six Sigma programs:
A) utilize advanced statistical methods
Q26: The statistical thinking underlying Six Sigma is
Q50: To obtain maximum benefits from benchmarking, best
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