Which one of the following is NOT a tool that company managers can use to promote operating excellence in performing value chain activities?
A) Utilize benchmarking.
B) Adapt best practices.
C) Install TQM and/or Six Sigma quality control techniques.
D) Undertake business process reengineering.
E) Adopt standard industry techniques.

Question

Quizplus · Accepted Answer

Adopting standard industry techniques is not necessarily a tool for promoting operating excellence, as these techniques may not be the most efficient or effective for a particular company's unique value chain activities. The other options listed are all commonly used tools for promoting operating excellence in performing value chain activities.

Which One of the Following Is NOT a Tool That