Reengineering how a firm performs a business process:
A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that is in charge of the whole process and can be held accountable for performing the activity in a cheaper,better,and/or more strategy-supportive fashion.
B) is the most frequently used tool of total quality management (TQM).
C) requires that a company have many strategic partnerships and alliances with outsiders.
D) is typically cheaper and easier than using Six Sigma techniques to achieve the same cost savings.
E) is usually a company's most important "best practice" for achieving operating excellence.

Question

Quizplus · Accepted Answer

Reengineering involves restructuring and redesigning a firm's processes to improve performance, and one key aspect is bringing together different departments or work groups to take responsibility for the entire process. This can improve efficiency, effectiveness, and alignment with strategic goals.

Reengineering How a Firm Performs a Business Process