Service design generally differs from product design in which of the following ways?
A) Service design tends to focus on tangible factors more so than products.
B) There is less latitude in detecting and correcting errors prior to delivery for services.
C) Choice of location is less important for services.
D) Services typically have higher barriers to entry than products.
E) None of the choices are correct.

Question

Quizplus · Accepted Answer

Service design is different from product design as it involves designing intangible experiences and processes, which can be difficult to test and make changes to before delivery. In contrast, product design tends to focus more on the physical attributes of a product which can be tested and refined before being marketed. Choice A is incorrect as service design focuses on intangible factors such as customer interactions and experience. Choice C is incorrect as location is often a critical factor in service design, such as the accessibility of a hotel or the location of a hospital. Choice D is also incorrect as there are usually lower barriers to entry for services, as they do not require as much initial capital or resources as products.

Service Design Generally Differs from Product Design in Which of the Following