Which of the following is not a key rule used to guide the design of services?
A)Have a unifying theme to support personnel working together.
B)Make sure the service delivery system can handle variability in requirements.
C)Include features and checks to ensure reliability.
D)Design the system to be user-friendly.
E)Minimize points of customer contact to reduce variability.

Question

Quizplus · Accepted Answer

Minimizing points of customer contact to reduce variability is not a key rule used to guide the design of services. In fact, having multiple points of customer contact can provide more opportunities to enhance customer satisfaction and build strong relationships. The other options (having a unifying theme, handling variability, ensuring reliability, and designing for user-friendliness) are all key rules for designing effective services.

Which of the Following Is Not a Key Rule Used