Question 1

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resources department.What Frederick experienced was ______.
A) development
B) orientation
C) training
D) remediation

Accepted Answer

Frederick experienced an orientation, which typically involves learning about an organization's policies and procedures and filling out forms with HR. Development and training typically involve building skills or knowledge for a specific role or task, while remediation typically involves correcting performance issues.

Question 2

______ is the correction of a deficiency or failure in a process or procedure.
A) Onboarding
B) Remediation
C) Training
D) Employee development

Accepted Answer

Remediation refers to the process of correcting a deficiency or failure in a process or procedure. Onboarding is the process of integrating a new employee into a company, while training and employee development involve building skills and knowledge for continued growth and success within a role.

Question 3

An organization should conduct a ______ assessment to determine what training is necessary to improve performance.
A) learning
B) training
C) competency
D) needs

Accepted Answer

A needs assessment is necessary to identify the gap between current and desired performance levels and to determine what training is required to bridge that gap. A learning assessment measures the effectiveness of a training program, a competency assessment assesses an individual's knowledge and skills, and a training assessment evaluates the effectiveness of a specific training program.

Question 4

Kathleen's manager has asked her to attend training on data analysis techniques.However,Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ______ for the training is low.
A) desire
B) motivation
C) self-efficacy
D) willingness

Accepted Answer

Self-efficacy refers to a person's belief in their ability to accomplish a specific task or goal. If Kathleen feels that she lacks the necessary skills to use a spreadsheet, then her self-efficacy for data analysis techniques may be low. This would affect her willingness to attend the training and her motivation to learn the techniques. The other choices may also be factors in Kathleen's low enthusiasm for the training, but self-efficacy specifically addresses her lack of confidence in her ability to use a spreadsheet.

Question 5

Offering training and development to employees generally ______ expensive turnover.
A) negates
B) increases
C) decreases
D) remediates

Accepted Answer

Offering training and development opportunities to employees can increase their job satisfaction and skill sets, which can lead to decreased turnover.

Question 6

To successfully determine what kinds of training ought to be carried out within the organization,HR managers should begin by completing a ______ assessment.
A) needs
B) training
C) remedial
D) development

Accepted Answer

A needs assessment is a process used to determine an organization's actual and potential gaps in employee skills, knowledge or performance. This assessment guides HR managers in identifying gaps in the employees' knowledge, skills, and abilities of employees that need to be addressed with training to improve productivity, increase efficiency, and produce better business results. Training analyses, remedial assessments, and development assessments are typically used after needs assessments.

Question 7

______ is the process of teaching employees the skills necessary to perform a job.
A) Training
B) Employee development
C) Onboarding
D) Remediation

Accepted Answer

Training is the process of teaching employees the skills necessary to perform a job. Employee development refers to activities aimed at enhancing the skills and abilities of employees over time, and is a broader concept. Onboarding is the process of integrating new employees into an organization, and remediation refers to correcting or improving an employee's performance in a particular area.

Question 8

Lupita is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Lupita is providing ______ to employees.
A) development
B) orientation
C) training
D) drills

Accepted Answer

Lupita is providing training to employees as she is teaching them how to use the company's new software, which will help them succeed in their work.

Question 9

______ is ongoing education to improve knowledge and skills for present and future jobs.
A) Competency model
B) Training
C) Onboarding
D) Employee development

Accepted Answer

Employee development is ongoing education and training to improve knowledge and skills for present and future jobs. Competency model refers to a framework for defining the skills and behaviors required for various roles within an organization. Training refers to the process of teaching a specific skill or behavior. Onboarding refers to the process of integrating new employees into an organization.

Question 10

______ is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required-either now or in the future-based on the organization's operations and strategic goals.
A) Needs assessment
B) Competency model
C) Employee development
D) Onboarding

Accepted Answer

Needs assessment is the process of identifying the gaps between the current job requirements and the future needs of the organization. It includes analyzing the performance of employees, identifying skill gaps, and determining the training and development needs of the workforce. Competency model is a framework that defines the required skills and behaviors for a particular job, whereas employee development is the process of enhancing the skills and knowledge of employees for their current or future job roles. Onboarding refers to the process of integrating new employees into the organization.

Question 11

The final step in the training process is to ______ how effective the training was at developing the needed skills.
A) control
B) remediate
C) assess
D) reinforce

Accepted Answer

Assessing the effectiveness of the training is important to determine if the goals were achieved, and if not, identify areas for improvement in future training sessions. Control refers to managing the training environment, remediate refers to correcting errors or mistakes, and reinforce refers to providing positive feedback or rewards for desired behavior.

Question 12

______ is an introduction of the person to the organization.
A) Outboarding
B) Onboarding
C) Efficacy
D) Extinction

Accepted Answer

Onboarding is the process of introducing a new employee to the organization, its culture, and its policies. It involves training, orientation, and socialization to help the new employee adjust and become productive quickly. Outboarding, on the other hand, refers to the process of exiting an employee from the organization. Efficacy refers to the ability to produce a desired or intended result, and extinction refers to the complete destruction of something.

Question 13

Readiness depends on whether employees are willing to ______ what's being taught in a training program.
A) learn
B) teach
C) apply
D) remediate

Accepted Answer

Readiness in a training context refers to the willingness and ability of employees to learn new skills or knowledge being taught.

Question 14

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If he finds they cannot provide this service,he will implement training to bring everyone up to speed.What Micah is conducting is a ______.
A) competency model
B) remediation
C) training
D) needs assessment

Accepted Answer

Micah is conducting a needs assessment to determine if the tax preparers have the necessary knowledge of current tax laws to deliver excellent customer service. If they do not, he will implement training to address this need.

Question 15

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Rebecca's ______ to attend training is low.
A) time
B) need
C) self-efficacy
D) willingness

Accepted Answer

Rebecca's refusal to attend the training despite her manager's request indicates a low willingness to adapt to new processes or instructions, rather than an issue with time, need, or self-efficacy.

Question 16

One of the most critical requirements in corporate training programs is the need to ensure that the training furthers the ______ goals of the organization.
A) competency
B) cultural
C) structural
D) strategic

Accepted Answer

Corporate training programs should align and work towards achieving the strategic goals of the organization. This ensures that the training provided is relevant, effective and has a positive impact on the organization's success. Competency, cultural and structural goals may be important, but they should be aligned with the overall strategic goals of the organization.

Question 17

______ is whether or not a person believes that they have the capability to do something or attain a particular goal.
A) Onboarding
B) Employee development
C) Competency model
D) Self-efficacy

Accepted Answer

Self-efficacy is the belief in one's ability to achieve a goal or perform a task. It is an important component in determining motivation and success in various areas of life, including the workplace. Options A, B, and C are not directly related to self-efficacy.

Question 18

______ identifies the knowledge,skills,and abilities needed to perform a particular job in the organization.
A) Employee development
B) Competency model
C) Onboarding
D) Remediation

Accepted Answer

A competency model outlines the specific skills, knowledge, and abilities required to perform a particular job within an organization. It is used to guide employee development, onboarding, and remediation efforts. Therefore, option B is the correct answer.

Question 19

Talitha is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Talitha's current job,but she hopes the skills she is learning will help her advance in the organization.Talitha is experiencing ______.
A) development
B) orientation
C) training
D) practice

Accepted Answer

Talitha is receiving development, which focuses on expanding the employee's knowledge and skill set for future growth and advancement rather than training for a specific job or task.

Question 20

______ is the process of introducing new employees to the organization and their jobs.
A) Competency model
B) Training
C) Onboarding
D) Employee development

Accepted Answer

Onboarding is the process of introducing new employees to the organization and their jobs, including orientation, training, and development. Competency model and employee development are related to skills and career progression, while training specifically refers to skills-building activities.

Quiz 7: Learning and Development

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resources department.What Frederick experienced was ______.

______ is the correction of a deficiency or failure in a process or procedure.

An organization should conduct a ______ assessment to determine what training is necessary to improve performance.

Offering training and development to employees generally ______ expensive turnover.

To successfully determine what kinds of training ought to be carried out within the organization,HR managers should begin by completing a ______ assessment.

______ is the process of teaching employees the skills necessary to perform a job.

Lupita is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Lupita is providing ______ to employees.

______ is ongoing education to improve knowledge and skills for present and future jobs.

______ is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required-either now or in the future-based on the organization's operations and strategic goals.

The final step in the training process is to ______ how effective the training was at developing the needed skills.

______ is an introduction of the person to the organization.

Readiness depends on whether employees are willing to ______ what's being taught in a training program.

One of the most critical requirements in corporate training programs is the need to ensure that the training furthers the ______ goals of the organization.

______ is whether or not a person believes that they have the capability to do something or attain a particular goal.

______ identifies the knowledge,skills,and abilities needed to perform a particular job in the organization.

______ is the process of introducing new employees to the organization and their jobs.