Deck 7: Learning and Development

Question 1

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resources department.What Frederick experienced was ______.

A) development
B) orientation
C) training
D) remediation

Answer 1

B

Question 2

______ is the correction of a deficiency or failure in a process or procedure.

A) Onboarding
B) Remediation
C) Training
D) Employee development

Answer 2

B

Question 3

An organization should conduct a ______ assessment to determine what training is necessary to improve performance.

A) learning
B) training
C) competency
D) needs

Answer 3

D

Question 4

Kathleen's manager has asked her to attend training on data analysis techniques.However,Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ______ for the training is low.

A) desire
B) motivation
C) self-efficacy
D) willingness

Question 5

Offering training and development to employees generally ______ expensive turnover.

A) negates
B) increases
C) decreases
D) remediates

Question 6

To successfully determine what kinds of training ought to be carried out within the organization,HR managers should begin by completing a ______ assessment.

A) needs
B) training
C) remedial
D) development

Question 7

______ is the process of teaching employees the skills necessary to perform a job.

A) Training
B) Employee development
C) Onboarding
D) Remediation

Question 8

Lupita is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Lupita is providing ______ to employees.

A) development
B) orientation
C) training
D) drills

Question 9

______ is ongoing education to improve knowledge and skills for present and future jobs.

A) Competency model
B) Training
C) Onboarding
D) Employee development

Question 10

______ is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required-either now or in the future-based on the organization's operations and strategic goals.

A) Needs assessment
B) Competency model
C) Employee development
D) Onboarding

Question 11

The final step in the training process is to ______ how effective the training was at developing the needed skills.

A) control
B) remediate
C) assess
D) reinforce

Question 12

______ is an introduction of the person to the organization.

A) Outboarding
B) Onboarding
C) Efficacy
D) Extinction

Question 13

Readiness depends on whether employees are willing to ______ what's being taught in a training program.

A) learn
B) teach
C) apply
D) remediate

Question 14

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If he finds they cannot provide this service,he will implement training to bring everyone up to speed.What Micah is conducting is a ______.

A) competency model
B) remediation
C) training
D) needs assessment

Question 15

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Rebecca's ______ to attend training is low.

A) time
B) need
C) self-efficacy
D) willingness

Question 16

One of the most critical requirements in corporate training programs is the need to ensure that the training furthers the ______ goals of the organization.

A) competency
B) cultural
C) structural
D) strategic

Question 17

______ is whether or not a person believes that they have the capability to do something or attain a particular goal.

A) Onboarding
B) Employee development
C) Competency model
D) Self-efficacy

Question 18

______ identifies the knowledge,skills,and abilities needed to perform a particular job in the organization.

A) Employee development
B) Competency model
C) Onboarding
D) Remediation

Question 19

Talitha is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Talitha's current job,but she hopes the skills she is learning will help her advance in the organization.Talitha is experiencing ______.

A) development
B) orientation
C) training
D) practice

Question 20

______ is the process of introducing new employees to the organization and their jobs.

A) Competency model
B) Training
C) Onboarding
D) Employee development

Question 21

______ learning is similar in form to operant conditioning except the employee is not learning from the consequences of the employee's own actions but from the consequences of the actions of another person.

A) Plateau
B) Social
C) Vicarious
D) Competency

Question 22

John reached his sales goal for the first quarter of the year and earned a bonus.What John experienced was ______.

A) positive reinforcement
B) punishment in the form of a negative consequence
C) punishment in the form of reward removal
D) negative reinforcement

Question 23

In operant conditioning,______ is the withdrawal of a harmful thing from the environment in response to a positive action on the part of the subject.

A) negative reinforcement
B) remediation
C) employee development
D) emotional intelligence

Question 24

In business,______ is any relatively permanent change in behavior that occurs as a result of experience or practice.

A) employee development
B) training
C) learning
D) onboarding

Question 25

In operant conditioning,if we want to cause the behavior to increase,then we want to use positive reinforcement or ______.

A) negative reinforcement
B) punishment
C) extinction
D) onboarding

Question 26

Jennifer has been the top sales person in her department for years.It seems that every other month she wins the department's award for reaching sales goals.The department recently installed a new software program for entering sales.Jennifer has not taken time to learn the new system,preferring to spend her time on the phone making sales calls.Last month,the department manager decided that only sales entered into the new software would count toward the monthly award.Jennifer did not win an award this month.What Jennifer experienced was ______.

A) positive reinforcement
B) extinction
C) punishment
D) negative reinforcement

Question 27

______ conditioning behaviors are direct because the learning occurs as a result of something happening directly to the employee.

A) Operant
B) Classical
C) Plateau
D) Competency

Question 28

On Friday,Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday,Alexander was called into his boss's office and given a reprimand.He will now have to check in with his boss when he arrives and when he leaves.What Alexander experienced is ______.

A) positive reinforcement
B) punishment
C) extinction
D) negative reinforcement

Question 29

Samaya arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Samaya the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is ______.

A) classical conditioning
B) operant conditioning
C) social learning
D) positive reinforcement

Question 30

Jeramey was in charge of typing up final project notes for his team.The first time the team completed a project,he sent the notes out the same day.Several team members stopped by Jeramey's office to say how much they appreciated his prompt work and attention to detail.Afterward,Jeramey tried to get all notes sent to the team as soon as possible after a project was completed.What Jeramey experienced was ______.

A) classical conditioning
B) operant conditioning
C) social learning
D) extinction

Question 31

In operant conditioning,if we want to cause a particular behavior to decrease,we would use punishment or ______.

A) negative reinforcement
B) positive reinforcement
C) extinction
D) onboarding

Question 32

Social learning is also called ______ learning.

A) competency
B) cultural
C) vicarious
D) plateau

Question 33

In operant conditioning,______ provides a reward in return for a constructive action on the part of the subject.

A) onboarding
B) positive reinforcement
C) employee development
D) remediation

Question 34

Tony thought the boss would not notice if Tony took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result,Tony always makes sure he is back from his lunch break on time.What Tony experienced was ______.

A) classical conditioning
B) operant conditioning
C) social learning
D) positive reinforcement

Question 35

______ conditioning is based on reinforcement.

A) Competency
B) Classical
C) Operant
D) Plateau

Question 36

In operant conditioning,______ is the application of an adverse consequence,or the removal of a reward,in order to decrease an unwanted behavior.

A) onboarding
B) training
C) employee development
D) punishment

Question 37

______ conditioning behaviors are learned because you have changed the way you act due to some prior experience and they are involuntary because you didn't intentionally learn to act in a particular way in response to the stimulus.

A) Plateau
B) Competency
C) Classical
D) Operant

Question 38

Across the street from Bridget's office is a church that rings its steeple bells at noon each day.The bells help Bridget remember to look up from her work and take a lunch break.After years of working next to the church,even when she is away from the office or buried deep in thought,church bells make her feel hungry.What Bridget is experiencing is ______.

A) classical conditioning
B) operant conditioning
C) social learning
D) positive reinforcement

Question 39

In operant conditioning,______ is the lack of response,either positive or negative,in order to avoid reinforcing an undesirable behavior.

A) employee development
B) onboarding
C) extinction
D) training

Question 40

Michael stayed late at work to complete a project.As a result,the boss praised his work ethic in front of the entire team.Afterward,the other members of the team started staying past quitting time to complete their projects.What the team members experienced was ______.

A) classical conditioning
B) operant conditioning
C) social learning
D) positive reinforcement

Question 41

After training,______ evaluations try to determine whether or not individual behavioral changes have improved productivity.

A) results
B) behavior
C) emotional
D) ability

Question 42

______ training is generally very good for consistently transferring knowledge about a topic to many people.

A) Job instructional training
B) Classroom
C) On-the-job training
D) Distance

Question 43

On-the-job training is done at the ______ with the resources the employee uses to perform the job.

A) assessment center
B) classroom
C) work site
D) training facility

Question 44

______ has four steps: Step 1: Preparation of the trainee,Step 2: Presentation of the task by the trainer,Step 3: Performance of the task by the trainee,Step 4: Follow-up.

A) Distance learning
B) On-the-job training
C) Job instructional training
D) Simulations

Question 45

Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs.Jason's best choice of training method would be ______ training.

A) on-the-job
B) classroom
C) distance
D) simulation

Question 46

With ______ training,the organization will create a training course-including content,instruction methods,lesson plans,and instructor materials-and provide all these materials to a qualified instructor who will teach the class.

A) classroom
B) simulations
C) distance
D) on-the-job

Question 47

Anya is looking for a method of training her employees that will provide consistent knowledge and information about company policies to a large number of people.Anya's best choice of training method would be ______ training.

A) on-the-job
B) classroom
C) distance
D) simulation

Question 48

After training,______ evaluations are designed to determine whether or not the trainee's on-the-job behaviors changed as a result of the training.

A) emotional
B) career
C) behavior
D) ability

Question 49

A ______ is a training method that simulates a real-life situation to teach students what actions to take in the event that they encounter a similar situation on the job.

A) selection
B) simulation
C) competency
D) reinforcement

Question 50

When Laura started working in the accounting department,she felt like her boss hovered over her all day and constantly double checked her work.As a result,Laura made sure she always did her work exactly as her boss would like and that she double checked everything so her boss would find no errors.Eventually,she found that her boss stopped hovering and double checking her work.What Laura experienced was ______.

A) positive reinforcement
B) extinction
C) punishment
D) negative reinforcement

Question 51

Jenna is looking for a method of training her employees that will allow them to learn at their own pace and will not disrupt the work environment.Jenna's best choice of training method would be ______ training.

A) on-the-job
B) classroom
C) distance
D) simulation

Question 52

______ learning styles provide three primary learner options: visual,auditory,and tactile learning.

A) Extinction
B) Fleming
C) Kolb
D) Social

Question 53

Learning evaluations are measures designed to determine what ______ the individual gained.

A) fitness
B) knowledge
C) competency
D) culture

Question 54

______ learning is a process in which the student can sign in to the training site at any point in time and materials are available for their studies.The instructor may or may not be online at the same time.

A) Asynchronous distance
B) On-the-job training
C) Classroom
D) Job instructional training

Question 55

Allie is showing Nadim how to process certain types of laboratory specimens.Allie always works one-on-one with new hire employees.Nadim and Allie are engaged in a training activity known as ______.

A) distance training
B) classroom training
C) on-the-job training
D) simulation training

Question 56

______ learning is a specific kind of distance learning in which individuals go completely at their own pace and are able to study topics they think they need to study.

A) Classroom
B) Distance
C) Self-directed
D) Job instructional training

Question 57

Patrico is looking for a method of training his employees for complex situations.He would like a method that allows employees to try out experimental solutions to a problem and receive feedback on how they did.Patrico's best choice of training method would be ______ training.

A) on-the-job
B) classroom
C) distance
D) simulation

Question 58

Despite the expense,many organizations still use ______ heavily because it works very well.

A) simulations
B) on-the-job training
C) job instructional training
D) e-learning

Question 59

______ learning occurs when all of the trainees sign in to a particular learning management system,such as Blackboard,where their instructor then interacts with them.

A) Classroom
B) Synchronous distance
C) Job Instructional training
D) On-the-job training

Question 60

After training,______ evaluations measure how the individual responds to the actual training process.

A) competency
B) extinct
C) reaction
D) plateau

Question 61

The ______ component of the definition of the term career is about not only what you do but also the way you feel about what you do and how well you think you've done over time.

A) "sequence of attitudes and behaviors"
B) "associated with work-related experiences"
C) "remediation"
D) "individually perceived"

Question 62

After training,Kyle completed multiple-choice and essay questions that tested his knowledge of the content of the training.Kyle completed a ______ assessment of training.

A) reaction
B) learning
C) behavior
D) results

Question 63

In the stages of career development,the ______ stage is the period of time during which the individual becomes concerned with building a skill set,developing work relationships,and advancing and stabilizing their career.

A) disengagement
B) establishment
C) exploration
D) maintenance

Question 64

After Ahmad completed training on the use of the new forklift,Ahmad's supervisor made notes on how well Ahmad handled the equipment.Ahmad's supervisor was completing a ______ assessment of training.

A) reaction
B) learning
C) behavior
D) results

Question 65

______ is the way that we identify,understand,and use our own emotions as well as the emotions of others to promote our working relationships.

A) Competency
B) Employee development
C) Remediation
D) Emotional intelligence

Question 66

In the stages of career development,the ______ stage is the period of time during which the individual seeks personal satisfaction and to continue advancement.

A) maintenance
B) exploration
C) disengagement
D) establishment

Question 67

As an internal method of employee development,______ would use methods such as job rotation.

A) identification
B) formal education
C) experience
D) employee assessment

Question 68

Acme Global provides its employees with performance appraisals.Twice a year,each employee sits down with the employee's supervisor for feedback and goal setting.Acme Global is developing its employees through ______.

A) formal education
B) experience
C) informal education
D) employee assessment

Question 69

______ is the individually perceived sequence of attitudes and behaviors associated with work-related experiences and activities over the span of the person's life.

A) Employee development
B) Career
C) Remediation
D) Emotional intelligence

Question 70

As an internal method of employee development,______ provides employees the opportunity to participate in programs that will improve their general knowledge in areas such as finance,project management,or logistics.

A) identification
B) formal education
C) experience
D) employee assessment

Question 71

Acme Global provides its employees with the opportunity to experience job rotation.This allows the employees to see more of what goes on in the organization and how each job functions.Acme Global is developing its employees through ______.

A) formal education
B) experience
C) informal education
D) employee assessment

Question 72

Aziz sent all his employees to training on project management.Afterward,Aziz collected data on the time each project took to complete and how much was spent on each project.He compared that data to the same information from before his employees attended training.Aziz was completing a ______ assessment of training.

A) reaction
B) learning
C) behavior
D) results

Question 73

Based on a recent survey,91% of large companies and 80% of midsized companies say that ______ one or more HR functions provides "real value."

A) outsourcing
B) insourcing
C) eliminating
D) redesigning

Question 74

As an internal method of employee development,______ provides employees with information about how they think,interact with others,and manage their own actions and emotions.

A) identification
B) formal education
C) experience
D) employee assessment

Question 75

In the stages of career development,the ______ stage is the period of time during which the individual is identifying the personal needs that will be satisfied by a particular type of work.

A) maintenance
B) establishment
C) exploration
D) disengagement

Question 76

______ occurs when an individual feels unchallenged in their current job and has little or no chance of advancement.

A) A career plateau
B) Remediation
C) Employee development
D) Emotional intelligence

Question 77

Outside of the human resources department,the ______ is probably still the training result measure with the most meaning.

A) JIT
B) ROI
C) OJT
D) EEOC

Question 78

The definition of the term career relies heavily on the ______ of the person who is making the judgment concerning success or failure of the career.

A) sequence of attitudes and behaviors
B) work-related experiences
C) remediation
D) individual perception

Question 79

After training,Dinesh completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree.Dinesh completed a ______ assessment of training.

A) reaction
B) learning
C) behavior
D) results

Question 80

Acme Global provides its employees with a tuition reimbursement program.If an Acme Global employee wants to take college classes or pursue a degree related to that employee's job or functional area,the organization will reimburse the employee for tuition when the employee completes the class.Acme Global is developing its employees through ______.

A) formal education
B) experience
C) informal education
D) employee assessment