The chief nursing officer plans a series of staff development workshops for the nurse managers to help them deal with conflicts.The first workshop introduces the four stages of conflict,which are
A) frustration, competition, negotiation, and action.
B) frustration, conceptualization, action, and outcomes.
C) frustration, cooperation, collaboration, action, and outcomes.
D) frustration, conceptualization, negotiation, action, and outcomes.

Question

Quizplus · Accepted Answer

Thomas (1992)determined that conflict proceeds through the four stages of frustration,conceptualization,action,and outcomes,in that particular order.

The Chief Nursing Officer Plans a Series of Staff Development