The nurse manager decides to use a mediator to help resolve the conflict among staff.Which of the following is a basic strategy for truly addressing this conflict?
A) Identify the conflicting facts.
B) Be determined to resolve the conflict.
C) Schedule a meeting time for resolution.
D) Have a clear understanding of the differences between the parties in conflict.

Question

Quizplus · Accepted Answer

The manager must determine whether a conflict is constructive or destructive.In this situation,the manager has determined that the conflict is destructive and does not want the conflict to escalate,and so a mediator has been engaged.

The Nurse Manager Decides to Use a Mediator to Help