The nurse manager is aware that conflict is occurring on her unit; however,she is focused on preparing for a provincial health department visit,so she ignores the problem.A factor that can increase stress and escalate conflict is
A) the use of avoidance.
B) an enhanced nursing workforce.
C) accepting that some conflict is normal.
D) managing the effects of fatigue and error.

Question

Quizplus · Accepted Answer

Purposeful avoiding is an appropriate strategy when the conflict is interpersonal and the individuals involved in the conflict have the necessary skills and insight to be able to own the problem and solve it themselves.When these conditions are not present and avoidance is not purposeful,then avoidance can increase stress and escalate conflict.

The Nurse Manager Is Aware That Conflict Is Occurring on Her