When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold?
A) No longer than 1 minute
B) Every 2 minutes
C) Until time is available to talk
D) It is not necessary to check back; patients will hold until you return to the call

Question

Quizplus · Accepted Answer

No longer than 1 minute should pass before you check back with the caller. When you return to the call, you can use a statement such as "Thank you for waiting. Would you like to continue to hold, or should I take a message?"

When Placing Callers on Hold, How Often Should You Check