When using speakerphone, which of the following should occur to comply with HIPAA?
A) Inform the caller that you will be using speakerphone
B) Let the person know who else will be listening in
C) Door or reception window should be closed
D) Should not be used in areas where conversation can be overheard

Question

Quizplus · Accepted Answer

Be careful when using a speakerphone because the sound can travel farther than you might think, and someone might overhear private medical information-this is a violation of the law, specifically the Health Insurance Portability and Accountability Act (HIPAA). Always inform the caller that you will be putting him or her on speakerphone, and let the person know who else will be listening. You must also be conscious of protecting patient information when using a speakerphone. The speakerphone function should not be used in areas such as the patient check-in area or anywhere a conversation can be overheard. The door or reception window should be closed so that no one just walking by can overhear the conversation.

When Using Speakerphone, Which of the Following Should Occur to Comply