When answering incoming calls, what is the first thing the caller should hear?
A) The name of the facility
B) Your name
C) Your offer to help or assist
D) All of the above
Correct Answer:
Verified
Q19: Active listening involves
A) giving the same attention
Q20: Which of the following are common sources
Q21: Answering services usually provide a(n) _ to
Q22: When using speakerphone, which of the following
Q23: When placing callers on hold, how often
Q25: Answering services can be used for which
Q26: The continental United States is divided into
Q27: A minimum of _ items of information
Q28: An alternative to using directory assistance is
Q29: Which of the following calls is considered
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