Question 1

Tony has always "stuck to his own" so to speak. He therefore seemed to have difficulty working in a new department that was culturally diverse. Tony is exhibiting
A)high cultural intelligence.
B)high culture shock.
C)low cultural intelligence.
D)multiculturalism.
E)culture curiosity.

Accepted Answer

Tony's difficulty in adapting and working with a culturally diverse team reflects low cultural intelligence as he lacks the ability to understand, appreciate and effectively navigate across different cultures.

Question 2

As manager who is labelled as an "natural" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.
A)cues from others
B)research
C)charm
D)intuition
E)rules

Accepted Answer

As an individual classified as a natural in cultural intelligence, this person would rely on their intuition to comprehend a cross-cultural situation. They have a natural talent in observing and understanding other cultures without the need for explicit training or study.

Question 3

Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting
A)continuance commitment.
B)normative commitment.
C)affective commitment.
D)personal commitment.
E)citizenship commitment.

Accepted Answer

Norma is exhibiting normative commitment, which is a feeling of obligation to remain with an organization due to a sense of loyalty or duty.

Question 4

John was being trained by his employers for an important posting to China. One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about
A)appropriate interpersonal relations in his work role in China.
B)legal interpersonal relations in his work role in China.
C)internal pressures on his work performance in China.
D)appropriate attitudes to job satisfaction in China.
E)appropriate attitudes to power distance in China.

Accepted Answer

Guanxi refers to the importance of building and maintaining relationships or networks in Chinese culture. Understanding guanxi can help John navigate appropriate interpersonal relations in his work role in China, building and maintaining relationships with coworkers, clients, and other stakeholders. It may also enable him to avoid potential miscommunications or cultural misunderstandings.

Question 5

Tina was somewhat shy and insecure, so she relied on the other people in her department to protect her and look after her. Tina is exhibiting a high degree of
A)individualism.
B)power distance.
C)collectivism.
D)uncertainty orientation.
E)terminality.

Accepted Answer

Tina's behavior suggests that she values being part of a group and relies on others for support and protection, which are characteristics of collectivism.

Question 6

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him. Stacy is exhibiting which cultural intelligence profile?
A)mimic
B)analyst
C)ambassador
D)chameleon
E)provincial

Accepted Answer

Stacy is exhibiting an analyst cultural intelligence profile, as she is focusing on understanding Abdul's cultural rules and expectations before interacting with him. The mimic profile would involve imitating Abdul's behavior rather than understanding it, the ambassador profile would focus on building relationships with Abdul without necessarily understanding his cultural background, the chameleon profile involves adapting to different cultural situations without necessarily analyzing or understanding them, and the provincial profile would exhibit a lack of awareness or interest in cultural differences.

Question 7

Carol just started her first job, and even though she was inexperienced, she had a strong belief in her inner worth and basic competence, so she expected to perform well. Carol is exhibiting positive
A)core self-evaluation.
B)self-respect.
C)self-esteem.
D)self-righteousness.
E)self-awareness.

Accepted Answer

Positive core self-evaluation refers to an individual's positive beliefs about their own worth and competence. In this scenario, Carol's belief in her own competence despite being inexperienced demonstrates positive core self-evaluation. Self-respect, self-esteem, and self-awareness are related concepts but do not fully capture the idea of core self-evaluation, while self-righteousness implies an inflated sense of self-importance which is not present in the scenario.

Question 8

Tim always tried to do the right thing for everyone involved whenever he was faced with a dilemma that affected other people at work. Which of the "Magnificent Seven Principles" is he exhibiting?
A)dignity of human life
B)autonomy
C)honesty
D)loyalty
E)the common good

Accepted Answer

Tim is exhibiting the principle of the common good by ensuring that his decisions benefit everyone involved, not just himself or a particular group.

Question 9

Of all of the employees in her department, Donna seemed to be the most enthusiastic, involved and satisfied with the work she was assigned to do. Donna was thus exhibiting
A)core self-evaluation.
B)positivity.
C)employee engagement.
D)prognostication.
E)self-awareness.

Accepted Answer

Donna's behavior seems to align with the definition of employee engagement, which is when employees are enthusiastic about their work, involved in their job duties, and satisfied with their work experience.

Question 10

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her. Farrah is likely a member of which of the follow demographic groups?
A)Elders
B)Baby Boomers
C)Generation X
D)Generation Y
E)Echo Boomers

Accepted Answer

The answer of Farrah is eager to participate in teamwork,...

Question 11

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?
A)analyst
B)mimic
C)chameleon
D)provincial
E)ambassador

Accepted Answer

The profile that best fits Zena's description is the chameleon, which is able to adapt and fit in well with various cultures.

Question 12

Dana is pragmatic; as a manager of supply chain, she accepted a transfer to do the same job in a smaller community because house prices were lower and she felt she could acquire a larger house for her family at a lesser cost. She is likely a member of which of the follow demographic groups?
A)Elders
B)Baby Boomers
C)Generation X
D)Generation Y
E)Nexters

Accepted Answer

The answer of Dana is pragmatic; as a manager of...

Question 13

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.
A)cues from others
B)research
C)charm
D)intuition
E)rules

Accepted Answer

The answer of As manager who is labelled as an...

Question 14

Even though Tim's department had a reputation for being populated by "slackers," he still felt that all of his staff members were intrinsically valuable and had the right to self-determination. Which of the "Magnificent Seven Principles" is he exhibiting?
A)dignity of human life
B)autonomy
C)fairness
D)humaneness
E)honesty

Accepted Answer

Tim is exhibiting the principle of autonomy, which recognizes the right of individuals to make their own choices and decisions regarding their lives and work. He believes that his staff members should have self-determination and be able to decide how they want to contribute to the department, despite the negative reputation of the department overall.

Question 15

Ada, who recently relocated from Greece to the United States, and was surprised to see how much emphasis was placed on rewarding group members for performance improvements and excellence. Thus, in her view, the US emphasized
A)power distance.
B)performance orientation.
C)autonomy.
D)assertiveness.
E)a future orientation.

Accepted Answer

Ada's observation about the emphasis on rewarding group members for performance improvement and excellence suggests a focus on performance orientation. This refers to the degree to which a society values competitiveness, success, and achievement, which is a core value in the United States. Other options such as power distance, autonomy, assertiveness, and future orientation do not seem to be strongly related to Ada's observation.

Question 16

Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values. He is likely a member of which of the follow demographic groups?
A)Elders
B)Baby Boomers
C)Generation X
D)Millennials
E)Echo Boomers

Accepted Answer

Millennials are known to prioritize technology and value meaningful work that aligns with their personal beliefs and values.

Question 17

When in a group setting, Chase is the most likely member of the group to take the contrarian point of view on any given issue, but at the same time he is very collaborative. He is likely a member of which of the follow demographic groups?
A)Elders
B)Baby Boomers
C)Millennials
D)Echo Boomers
E)Generation X

Accepted Answer

Generation X is often characterized by their independent thinking and skepticism, which aligns with Chase's tendency to take a contrarian point of view. They are also known for being collaborative, fitting Chase's description.

Question 18

Leanne is a model employee. She is always willing to go beyond her regular job duties if needed, and she consistently performs beyond expectations. Leanne is exhibiting
A)loyalty.
B)job satisfaction.
C)organizational citizenship behaviour.
D)polarity.
E)positivity.

Accepted Answer

Leanne's willingness to go beyond her regular job duties and consistently performing beyond expectations are examples of organizational citizenship behaviour, which refers to discretionary behaviour that is not explicitly rewarded but contributes to the effective functioning of the organization.

Question 19

Peter is very unhappy in his current job, so he has been "going through the motions" for a long time now. He is frequently absent and often late. His response to his dissatisfaction can thus be referred to as
A)neglect.
B)voice.
C)loyalty.
D)exit.
E)withdrawal.

Accepted Answer

The answer of Peter is very unhappy in his current...

Question 20

Li had recently arrived in Spain from Indonesia, and was very surprised to discover how little emphasis was placed on encouraging and rewarding individuals for being fair, altruistic, generous, and kind to others. Thus, in her view, Spain lacked
A)power distance.
B)a future orientation.
C)assertiveness.
D)a humane orientation.
E)uncertainty avoidance.

Accepted Answer

Li's observation suggests that Spain lacks a humane orientation, which values qualities like fairness, altruism, generosity, and kindness towards others. This cultural dimension relates to the degree to which society encourages and rewards people for being empathetic, friendly, and considerate of others. High scores on this dimension indicate an emphasis on sharing resources, caring for the sick and disadvantaged, and protecting the environment, among other things. Therefore, Li's perception implies that she comes from a culture that places a higher value on social harmony and human relationships than the Spanish culture does.

Quiz 3: Values, Attitudes, and Diversity in the Workplace

Tony has always "stuck to his own" so to speak. He therefore seemed to have difficulty working in a new department that was culturally diverse. Tony is exhibiting

As manager who is labelled as an "natural" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Norma has been working for the same organization for 25 years. She has worked there so long she is an invaluable resource to people across the organization; she feels an obligation to stay with this organization for the rest of her career. Norma is exhibiting

John was being trained by his employers for an important posting to China. One of the concepts discussed was guanxi; understanding guanxi will help John make decisions about

Tina was somewhat shy and insecure, so she relied on the other people in her department to protect her and look after her. Tina is exhibiting a high degree of

Stacy was trying to figure out how best to interact with Abdul, who recently joined her department and is from the Middle East; Stacy is focusing on understanding Abdul's cultural rules and expectations as she decides how to approach him. Stacy is exhibiting which cultural intelligence profile?

Carol just started her first job, and even though she was inexperienced, she had a strong belief in her inner worth and basic competence, so she expected to perform well. Carol is exhibiting positive

Tim always tried to do the right thing for everyone involved whenever he was faced with a dilemma that affected other people at work. Which of the "Magnificent Seven Principles" is he exhibiting?

Of all of the employees in her department, Donna seemed to be the most enthusiastic, involved and satisfied with the work she was assigned to do. Donna was thus exhibiting

Farrah is eager to participate in teamwork, and enjoys her manager because he treats her as an equal, rather than exerting his authority over her. Farrah is likely a member of which of the follow demographic groups?

Zena gets along so well with people of other cultures that you would almost think that she is part of their cultures. She is exhibiting which cultural intelligence profile?

Dana is pragmatic; as a manager of supply chain, she accepted a transfer to do the same job in a smaller community because house prices were lower and she felt she could acquire a larger house for her family at a lesser cost. She is likely a member of which of the follow demographic groups?

As manager who is labelled as an "analyst" in cultural intelligence is most likely to use ________ to understand a cross-cultural situation.

Even though Tim's department had a reputation for being populated by "slackers," he still felt that all of his staff members were intrinsically valuable and had the right to self-determination. Which of the "Magnificent Seven Principles" is he exhibiting?

Ada, who recently relocated from Greece to the United States, and was surprised to see how much emphasis was placed on rewarding group members for performance improvements and excellence. Thus, in her view, the US emphasized

Tyrone likes to stay connected with his friends through technology, even when he is at work; he has high expectations and is seeking a job that will be meaningful to his values. He is likely a member of which of the follow demographic groups?

When in a group setting, Chase is the most likely member of the group to take the contrarian point of view on any given issue, but at the same time he is very collaborative. He is likely a member of which of the follow demographic groups?

Leanne is a model employee. She is always willing to go beyond her regular job duties if needed, and she consistently performs beyond expectations. Leanne is exhibiting

Peter is very unhappy in his current job, so he has been "going through the motions" for a long time now. He is frequently absent and often late. His response to his dissatisfaction can thus be referred to as

Li had recently arrived in Spain from Indonesia, and was very surprised to discover how little emphasis was placed on encouraging and rewarding individuals for being fair, altruistic, generous, and kind to others. Thus, in her view, Spain lacked