Question 1

Stacy was very pleased with the new team she is on, as it was developing new ideas, solving problems, and coordinating work on a new supply chain management system for their national retail outlets. When the team was together, she felt there was a free exchange of information from different parts of the organization. Stacy was on a
A)virtual team.
B)cross-functional team.
C)quality circle.
D)departmental team.
E)work group.

Accepted Answer

A cross-functional team involves individuals from different parts of the organization with diverse expertise and experience coming together to work on a common project or goal. This matches the description given in the scenario, where Stacy is on a team involved in creating a new supply chain management system, which would require input and coordination from different departments and functions within the organization. Virtual teams, on the other hand, work remotely and may not necessarily involve individuals from different parts of the organization. Quality circles, departmental teams, and work groups are more focused on specific tasks or functions within the organization and may not involve individuals from different functions or departments.

Question 2

How others believe you should act in a given situation is a
A)norm.
B)stereo type.
C)role expectation.
D)role perception.
E)halo effect.

Accepted Answer

Role expectations are the behaviors and attitudes that are expected of individuals in a specific role or position. This includes how they should act in certain situations. Norms refer to the generally accepted standards of behavior, while stereotypes are oversimplified and often inaccurate beliefs about a particular group of people. Role perception refers to the individual's understanding and interpretation of their role, and the halo effect is a cognitive bias where a person's impression of another is influenced by their overall perception of that person. Therefore, the best answer is C.

Question 3

Ted was very busy, but he agreed to join the team because it was a complex project and he wanted to be certain the new product line being developed could be successfully distributed and sold at high margins. The type of team Ted is joining is likely a
A)committee.
B)cross-functional.
C)quality circle.
D)self-managed team.
E)virtual team.

Accepted Answer

Ted's joining of the team due to the complexity of the project and his desire to ensure successful distribution and high margins suggest a cross-functional team, as this type of team is typically formed to tackle complex projects that require collaboration and expertise from individuals with diverse skill sets and backgrounds. Committees typically focus on decision-making and advisory roles, quality circles are focused on process improvement, self-managed teams function without a manager or supervisor, and virtual teams are geographically dispersed teams that work together electronically.

Question 4

Which of the following is a benefit of cross-functional teams?
A)Organizational structure is mirrored in group dynamics.
B)physically dispersed organizational structure
C)Easy team dynamics emerge quickly.
D)diversity of viewpoints
E)efficient decision-making

Accepted Answer

Cross-functional teams bring together individuals from different departments or areas of expertise, which allows for a broader range of perspectives and expertise. This diversity of viewpoints can lead to better problem-solving and decision-making.

Question 5

XYZ Inc. staffs project teams with different people from different departments; the project teams are expected to work interdependently. This is an example of
A)working as a team.
B)working as a group.
C)group norms.
D)quality circles.
E)forming.

Accepted Answer

Staffing project teams with different people from different departments and expecting them to work interdependently is an example of working as a team, where individuals work collaboratively towards a common goal or objective. Working as a group implies a less coordinated effort, where individuals may work independently towards a shared goal. Group norms are the unwritten rules and expectations that govern group behavior. Quality circles are groups of employees who come together to brainstorm ideas to improve quality and productivity. Forming is the first stage of group development, where individuals come together and begin to define the task at hand.

Question 6

A cross-functional faces challenges building trust among members; this occurs
A)early in group development.
B)later in group development.
C)because group members have similar skills and viewpoints.
D)because the group lacks diversity.
E)because few people have the skills to work in cross-functional teams.

Accepted Answer

Building trust is one of the biggest challenges faced by cross-functional teams as members from different functional areas may have different goals, priorities, and communication styles. This challenge is usually experienced early in the group development process.

Question 7

If a team leader states that no personal phone calls are allowed during working hours, this is an example of the establishment of a group
A)practice.
B)goal.
C)norm.
D)compromise.
E)design.

Accepted Answer

This is an example of a norm, which is an informal rule or expectation within a group that guides behavior. In this case, the norm is that personal phone calls are not allowed during working hours.

Question 8

Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals. However, she knew the special challenge of this type of team was building trust. To build trust in virtual teams it is best to establish trust
A)through each member's interaction, letting trust unfold.
B)gradually, over time.
C)at the outset, and monitor regularly to prevent disruptions.
D)through strict rules.
E)by meeting face-to-face whenever possible.

Accepted Answer

Establishing trust at the outset and monitoring it regularly helps prevent disruptions and ensures that the team functions effectively from the beginning.

Question 9

Groups of students who are friends often choose seats near each other on the first day of class and become upset if an outsider takes "their" seats in a later class. This is an example of the development of norms through
A)groupthink.
B)primacy.
C)structure.
D)gatekeeping.
E)initiating.

Accepted Answer

This is an example of the primacy effect, where the first impression or initial experiences shape the subsequent norms within the group. The friends established a norm of sitting together on the first day of class, and this norm is expected to persist throughout the course.

Question 10

Research suggests that compared to other groups, self-managed teams consistently report
A)higher productivity, lower absenteeism and higher job satisfaction.
B)lower productivity, lower absenteeism and higher job satisfaction.
C)higher productivity, higher absenteeism and higher job satisfaction.
D)similar productivity, higher absenteeism and higher job satisfaction.
E)similar productivity, similar absenteeism and higher job satisfaction.

Accepted Answer

The answer of Research suggests that compared to other groups,...

Question 11

Problem-solving teams are also called
A)Problem-improvement teams.
B)Self-directed teams.
C)Process-improvement teams.
D)Decision-making teams.
E)Project teams.

Accepted Answer

Problem-solving teams are often referred to as process-improvement teams because they focus on identifying and solving issues within processes to enhance efficiency and effectiveness.

Question 12

Which of the following characteristics would match to a problem-solving team?
A)5-12 employees from the same department
B)5-12 employees from different departments
C)Employees meet daily for discussions.
D)Employees are in charge of planning and scheduling work.
E)Employees take initiative to intervene and solve problems as they arise.

Accepted Answer

The answer of Which of the following characteristics would match...

Question 13

Which of the following best describes a group?
A)a number of people working interdependently
B)people working independently
C)a collection of people working closely together toward a common objective
D)people without common relationships
E)a collection of two or more people with a common relationship

Accepted Answer

The answer of Which of the following best describes a...

Question 14

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing
A)role conflict.
B)role reversal.
C)role expectations.
D)role ambiguity.
E)role underload.

Accepted Answer

Janice is experiencing role conflict, as she is facing conflicting demands from her boss and the leader of her cross-functional team, and cannot fulfill both.

Question 15

Mike is in quandary. He has just started working on a new cross-functional team. He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings. Mike is experiencing
A)role conflict.
B)role overload.
C)role ambiguity.
D)role reversal.
E)role expectations.

Accepted Answer

Mike is experiencing role ambiguity, which means he is unclear about what his role is on the team. This is different from role conflict, which is when there are conflicting expectations for his role, and from role overload, which is when he has too many responsibilities in his role. Role reversal and role expectations are not relevant to this scenario.

Question 16

Employees at Can Do More Inc. work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment. This is an example of a
A)quality circle.
B)virtual team.
C)problem-solving team.
D)cross-functional team.
E)project team.

Accepted Answer

The answer of Employees at Can Do More Inc. work...

Question 17

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?
A)virtual
B)self-managed
C)cross-functional
D)problem-solving
E)quality circle

Accepted Answer

Cross-functional teams are made up of individuals from different departments or areas of expertise who come together to complete a specific task or project. They are often created to increase communication and collaboration across different parts of an organization and to leverage diverse perspectives and knowledge to achieve a common goal.

Question 18

A problem-solving team is a
A)permanent cross-functional team.
B)temporary cross-functional team.
C)permanent process-improvement team.
D)temporary committee.
E)virtual team.

Accepted Answer

The answer of A problem-solving team is a
A)permanent cross-functional team.
B)temporary...

Question 19

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers. It can be said that she is working on a
A)quality circle.
B)cross-functional team.
C)work group.
D)self-managed team.
E)virtual team.

Accepted Answer

Cory is part of a team that takes on the responsibilities of their former managers, indicating that they are self-managed. Self-managed teams are typically composed of employees who are responsible for managing themselves and their own work processes, making decisions about how best to accomplish their goals without a designated manager.

Question 20

Which of the following is an uncommon form of team in an organization?
A)problem-solving
B)self-managed
C)formulated
D)cross-functional
E)virtual

Accepted Answer

Problem-solving, self-managed, cross-functional, and virtual teams are all common forms of teams found in organizations. Formulated teams, on the other hand, are less common and usually created for a specific purpose or project. They are temporary and dissolve after achieving their objective.

Quiz 6: Groups and Teamwork

How others believe you should act in a given situation is a

Ted was very busy, but he agreed to join the team because it was a complex project and he wanted to be certain the new product line being developed could be successfully distributed and sold at high margins. The type of team Ted is joining is likely a

Which of the following is a benefit of cross-functional teams?

XYZ Inc. staffs project teams with different people from different departments; the project teams are expected to work interdependently. This is an example of

A cross-functional faces challenges building trust among members; this occurs

If a team leader states that no personal phone calls are allowed during working hours, this is an example of the establishment of a group

Mary was excited about leading her new virtual team, as it would allow for the participation of a broader group of individuals. However, she knew the special challenge of this type of team was building trust. To build trust in virtual teams it is best to establish trust

Groups of students who are friends often choose seats near each other on the first day of class and become upset if an outsider takes "their" seats in a later class. This is an example of the development of norms through

Research suggests that compared to other groups, self-managed teams consistently report

Problem-solving teams are also called

Which of the following characteristics would match to a problem-solving team?

Which of the following best describes a group?

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing

Mike is in quandary. He has just started working on a new cross-functional team. He is happy to add this to his work routine, but he is frustrated because he is still not clear on what his role on the team is, even after three meetings. Mike is experiencing

Employees at Can Do More Inc. work in groups of 5-12 employees from the same department; they meet each week for a few hours to discuss ways of improving quality, efficiency, and the work environment. This is an example of a

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task?

A problem-solving team is a

Cory is on a team at her office that consists of 10-15 employees who take on the responsibilities of their former managers. It can be said that she is working on a

Which of the following is an uncommon form of team in an organization?