Question 1

Which of the following is NOT true regarding men and women's use of powerful and powerless language?
A)Women use more hedges than men.
B)Women use more tag questions than men.
C)Women use more intensifiers than men.
D)Women use more qualifiers than men.

Accepted Answer

Research indicates that women use more hedges, tag questions, and intensifiers, but qualifiers are not specifically noted as being used more by women compared to men.

Question 2

People from tend to have more of a task orientation,while men and women from tend to have more of a social orientation.
A)masculine cultures; feminine cultures
B)feminine cultures; masculine cultures
C)centralized cultures; decentralized cultures
D)decentrailized cultures; centralized cultures

Accepted Answer

According to Hofstede's cultural dimensions, masculine cultures tend to value task-oriented behavior and achievement, while feminine cultures prioritize social relationships and cooperation. Therefore, people from masculine cultures are more likely to have a task orientation, whereas those from feminine cultures are more inclined to have a social orientation.

Question 3

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT
A)Be direct and straightforward
B)Use trendy terms and jargon
C)Make accountable by delegating tasks
D)Ask their opinion

Accepted Answer

Using trendy terms and jargon may not always be effective as it can come across as trying too hard to relate or even as insincere. It's more important to communicate clearly and authentically.

Question 4

Which of the following is a characteristic of a culture that values a decentralized approach to power?
A)Leadership is spread out among a number of people.
B)There are clear lines of authority in who reports to whom.
C)Decisions are made by the leader.
D)Power is held by one person or a select few.

Accepted Answer

A culture that values a decentralized approach to power spreads leadership among a number of people. This means that there is no one person or select few holding all the power and making decisions, but instead, power is shared among multiple individuals or groups. This promotes a more democratic and collaborative approach to decision-making. Option B implies a centralized approach to power, where there are clear lines of authority and a hierarchy of power. Option C suggests an authoritarian approach where all decisions are made by the leader, and Option D suggests a concentration of power in one person or a select few, both of which are opposite to decentralized approach.

Question 5

Language that is focused more on the quality of a relationship than on information being exchanged is called language.
A)powerful
B)content
C)powerless
D)relational

Accepted Answer

The answer of Language that is focused more on the...

Question 6

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?
A)Ritual opposition
B)Compliments
C)Small talk rituals
D)Ritual apology

Accepted Answer

This statement is an example of a ritual apology, as Betty is preemptively apologizing for keeping the group longer than anticipated by introducing an additional agenda item.

Question 7

When adapting to a different culture as an effective leader you should do the following,except .
A)ask questions
B)be patient
C)assume similarity
D)be positive

Accepted Answer

Assuming similarity can lead to misunderstandings and miscommunications in a different culture. It is important to recognize and appreciate cultural differences in order to effectively lead in a multicultural environment. Asking questions, being patient, and maintaining a positive attitude are all important steps when adapting to a different culture as a leader.

Question 8

The communication dimension that focuses on the verbal message is called the .
A)relational dimension
B)report talk dimension
C)rapport talk dimension
D)content dimension

Accepted Answer

The content dimension focuses on the verbal message itself, including the words and language used. The relational dimension focuses on the relationship between the speaker and listener, the rapport talk dimension focuses on building and maintaining relationships through conversation, and the report talk dimension focuses on conveying information and achieving specific goals through communication.

Question 9

A person selects their willingness to communicate.

Accepted Answer

The answer of A person selects their willingness to communicate....

Question 10

According to Hofstede's research,which of the following is a characteristic of a culture that has a greater tolerance for uncertainty?
A)More comfortable taking risks.
B)Enforce rigid rules for behavior.
C)Establish elaborate codes of conduct.
D)High need for structure.

Accepted Answer

According to Hofstede's research, a culture that has a greater tolerance for uncertainty is more comfortable taking risks. This means that they are less rigid in their thinking and behavior, and are more open to new ideas and possibilities. They are also more likely to accept ambiguity and unpredictability, which can be seen as a positive trait in certain environments, such as in entrepreneurial or creative fields.

Question 11

According to your textbook a status lens is a(n) .
A)perception of the speaker's status
B)assumption of an individual's marital status
C)perception which leads men to focus prestige and power
D)tendency women had to focus on position and titles

Accepted Answer

A status lens is a perception which leads individuals to focus on prestige and power, and is typically associated with men. It is the tendency to evaluate people based on their position, wealth, and/or status rather than on their individual characteristics or actions. This can have negative consequences for individuals who do not fit traditional power structures or hierarchies, as they may be overlooked or undervalued due to their perceived lack of status.

Question 12

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

Accepted Answer

The idea of a "one-size-fits all" communication style is not appropriate or necessary for the twenty-first-century workplace. Communication styles should be tailored to the audience and situation in order to effectively convey messages and achieve desired outcomes. Different communication styles may be more effective for different people, cultures, and contexts. It is important for individuals to be able to adapt their communication style to be effective in various professional settings.

Question 13

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

Accepted Answer

Genes play a role in shaping our physical and psychological traits, which can influence our behavior and performance in the workplace.

Question 14

A measure of how accepting a culture is of a lack of predictability is the definition of .
A)uncertainty
B)uncertainty avoidance
C)need for stability
D)stability reinforcement

Accepted Answer

Uncertainty avoidance refers to the extent to which a society feels threatened by ambiguous or unknown situations and the level of anxiety they experience in such situations. It is a measure of how accepting a culture is of a lack of predictability. Therefore, option B is the best answer. Option A is incorrect as uncertainty alone does not indicate the degree to which a society is comfortable with unpredictability. Option C and D are also incorrect as they are not commonly used terms in this context.

Question 15

Research suggests that people who are willing to communicate are generally perceived more positively than those who are less willing to communicate.

Accepted Answer

The statement is true, as research has shown that individuals who are willing to communicate are often seen as more confident, likable, and competent than those who are less communicative. Additionally, effective communication skills are highly valued in many personal and professional contexts, further contributing to positive perceptions of communicative individuals.

Question 16

Learned,routine scripts that people use when talking and responding to others are called .
A)scripting rituals
B)routine rituals
C)conversational rituals
D)learned rituals

Accepted Answer

Conversational rituals are learned, routine scripts that people use when communicating with others. They include polite greetings, common conversation starters, and responses to typical questions or statements. These rituals help individuals navigate social interactions and maintain appropriate levels of respect, politeness, and engagement in conversation.

Question 17

Having low communication apprehension means a person is afraid to speak.

Accepted Answer

Having low communication apprehension means a person is not afraid to speak, as they are confident and comfortable in communicating with others.

Question 18

The primary difference between sex and gender is that .
A)sex refers to biological characteristics, while gender refers to cultural and psychological characteristics
B)sex refers to cultural and psychological characteristics, while gender refers to biological characteristics
C)sex refers to cultural construction, while gender refers to clear genetic coding
D)sex is learned or developed, while gender refers to cultural characteristics that are associated with our biological sex

Accepted Answer

Sex refers to an individual's biological characteristics, such as reproductive organs or hormones, while gender refers to the social and cultural characteristics associated with being male or female. Gender is a socially constructed concept and can vary across cultures, whereas sex is determined by biological factors. Therefore, choice A is the correct answer as it accurately reflects the primary difference between sex and gender.

Question 19

According to Deborah Tannen's research,which of the following is true?
A)Women often use ritual apology to bring others closer.
B)Women often play the role of devil's advocate in conversations.
C)When women complement each other, they do not expect a compliment in return.
D)Women often use report talk to bring others closer.

Accepted Answer

Deborah Tannen's research suggests that women often use ritual apology as a way to bring others closer. This means that women will apologize for small things or even things that are not their fault as a way to show empathy and create a harmonious relationship with the person they are speaking to.

Question 20

According to your textbook Toyota has a because they value commitment,perseverance,and thriftiness.
A)short-term orientation
B)masculine values
C)feminine values
D)long-term orientation

Accepted Answer

Long-term orientation refers to a cultural value system that prioritizes future rewards and persistence towards achieving long-term goals. Toyota is known for valuing commitment, perseverance, and thriftiness, which are all associated with a long-term orientation mindset.

Quiz 5: Adapting to Differences

Which of the following is NOT true regarding men and women's use of powerful and powerless language?

People from tend to have more of a task orientation,while men and women from tend to have more of a social orientation.

To adapt a message aimed at a Generation Y member the speaker should do all of the following: EXCEPT

Which of the following is a characteristic of a culture that values a decentralized approach to power?

Language that is focused more on the quality of a relationship than on information being exchanged is called language.

Betty is facilitating the weekly staff meeting.During the meeting,she states,"Oh,I'm so sorry,I have one more agenda item that I would like to discuss." This statement is an example of what conversational ritual?

When adapting to a different culture as an effective leader you should do the following,except .

The communication dimension that focuses on the verbal message is called the .

A person selects their willingness to communicate.

According to Hofstede's research,which of the following is a characteristic of a culture that has a greater tolerance for uncertainty?

According to your textbook a status lens is a(n) .

A "one-size-fits all" communication style is appropriate and necessary for the twenty-first-century workplace.

What makes you unique and different from others in the workplace are the genes you inherited from your parents.

A measure of how accepting a culture is of a lack of predictability is the definition of .

Research suggests that people who are willing to communicate are generally perceived more positively than those who are less willing to communicate.

Learned,routine scripts that people use when talking and responding to others are called .

Having low communication apprehension means a person is afraid to speak.

The primary difference between sex and gender is that .

According to Deborah Tannen's research,which of the following is true?

According to your textbook Toyota has a because they value commitment,perseverance,and thriftiness.