Question 1

While David is talking during a meeting,he notices several team members beginning to shuffle their feet,while others are nodding off.David notices this and adapts his communication by making the meeting more interactive in hopes that it will wake people up.This simultaneous exchange of messages is called .
A)interpersonal communication
B)transactional communication
C)feedback
D)leadership

Accepted Answer

The scenario described involves a mutual exchange of messages between David and his team members, with feedback occurring as David notices their physical responses and adapts his communication accordingly. This aligns with the definition of transactional communication, which is a simultaneous process of encoding and decoding messages between two or more individuals. Interpersonal communication is more focused on one-on-one interactions, while leadership is a separate concept related to guiding, directing, and motivating a group towards a common goal.

Question 2

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .
A)communication
B)transactional communication
C)human communication
D)interpersonal communication

Accepted Answer

Human communication is the process through which individuals make sense of the world around them and share that understanding with others by creating meaning through verbal and nonverbal messages.

Question 3

Kelley is the leader of her English Club; she will often plan,schedule,and facilitate the weekly meetings.According to your textbook Kelley is performing as a leader.
A)task functions
B)process functions
C)responsibility functions
D)situational functions

Accepted Answer

Task functions involve the activities necessary to achieve the group's goals and objectives. By planning, scheduling, and facilitating the weekly meetings, Kelley is performing task functions that help the English Club achieve its goals.

Question 4

Laura is talking on the phone to her best friend about her weekend plans.The phone is which component of communication?
A)Noise
B)Feedback
C)Channel
D)Context

Accepted Answer

The phone is the channel through which Laura is communicating with her friend.

Question 5

Bryan is interviewing candidates for a job opening in his department.He describes the person he is looking for as someone who possesses strong leadership skills.Specifically,he is looking for a leader who exhibits competency,honesty,is forward looking,and inspirational.What type of leadership approach is Bryan taking?
A)Trait approach
B)Functional approach
C)Situational leadership approach
D)Transformational leadership approach

Accepted Answer

The answer of Bryan is interviewing candidates for a job...

Question 6

Kristen is delivering a presentation to a group of clients,but one of her client's cell phones continues to ring.This causes Kristen to become aggravated because she is worried that the other clients will not hear her message.Which of the following elements is causing Kristen's aggravation?
A)Feedback
B)Noise
C)Channel
D)Context

Accepted Answer

The ringing cell phone is creating noise which is interfering with Kristen's message delivery and causing her aggravation.

Question 7

According to your textbook,the primary difference between a leader and a manager is .
A)a manager is in charge of a few, whereas a leader is in charge of many
B)a manager is appointed to coordinate and facilitate, whereas a leader influences others
C)a manager is lower on the corporate ladder than a leader
D)a manager is focused on the long term, while a leader is focused on short term goals

Accepted Answer

The primary difference between a leader and a manager, as stated in the textbook, is that a manager's role is to coordinate and facilitate tasks and activities, while a leader is focused on influencing others and inspiring them towards a common goal. While a manager may have some level of authority, a leader is not necessarily always in a position of formal authority within an organization. Additionally, there is no mention in the textbook that the number of people being managed or led is a defining factor in the difference between these roles. The distinction between a manager and a leader is not based on their position within a corporate hierarchy, but on the nature of their work and their approach to managing and leading others. Finally, neither a manager nor a leader is necessarily focused on either short-term or long-term goals exclusively. Depending on the situation, both may need to balance the demands of the present with the needs of the future.

Question 8

Mark is the newest technician at his company but had seen the need to start a recycling program. Mark takes the initiative to collect recycle bins,post signs and put them by the trash.Mark is being a
)
A)leader
B)manager
C)supervisor
D)follower

Accepted Answer

Mark is being a leader by taking the initiative to start a recycling program without being asked or directed by his superiors. Leaders take charge and seek out ways to improve their workplace or environment.

Question 9

A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.
A)leader
B)manager
C)subordinate
D)follower

Accepted Answer

A leader is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.

Question 10

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?
A)Democratic leadership
B)Authoritarian leadership
C)Laissez-faire leadership
D)Transformational leadership

Accepted Answer

Martha's leadership style is authoritarian, which involves giving orders and controlling employees without much input from them. This style is effective in certain situations, such as in times of crisis or when quick decisions need to be made, but it can also stifle creativity and innovation among employees.

Question 11

In the textbook,the primary distinction between the definition of communication and human communication involves .
A)making sense out of the world
B)managing relationships
C)interacting simultaneously
D)acting upon information

Accepted Answer

The primary distinction between the definition of communication and human communication involves making sense out of the world. While communication as a term refers to the exchange of information or transmission of messages, human communication is a complex process that involves not only sharing information but also interpretation, understanding, and the creation of meaning.

Question 12

When looking at the difference between leading and following,the best follower is someone who .
A)responds to a micromanaging leader
B)only uses the ideas of the leader
C)is passive and a noncritical thinker
D)is both independent and a critical thinker

Accepted Answer

The best follower is someone who is both independent and a critical thinker because they are able to take direction from the leader and also contribute their own ideas and perspectives to improve the overall result. This type of follower is able to understand the leader's vision and goals, while also being proactive and solution-oriented in their approach. A follower who is passive and noncritical will not add value to the team, and one who only uses the ideas of the leader may miss opportunities for innovation and improvement. Lastly, a follower who responds to micromanaging leaders may hinder progress by not being able to work independently or by constantly seeking validation and direction from the leader.

Question 13

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?
A)Task function
B)Process function
C)Responsibility function
D)Situational function

Accepted Answer

Chris is performing process functions, which involve facilitating communication, promoting teamwork, and resolving conflicts within a group. This includes encouraging participation, mediating disagreements, and managing the flow of information.

Question 14

The primary difference between a task and process function is .
A)task functions focus on getting work done, whereas process functions focus on managing relationships
B)task functions focus on relationship building, whereas process functions focus on procedural tasks
C)task functions focus on leadership, whereas a process function is primarily a role that a follower assumes
D)task functions help the team mediate conflicts, whereas a process role focuses on agenda items

Accepted Answer

Task functions are related to completing work or achieving goals, while process functions are related to managing relationships and communication within the group.

Question 15

The of a communication message is the new information,ideas,or suggested actions the speaker wishes to express.
A)Feedback
B)Noise
C)Channel
D)Content

Accepted Answer

The content of a communication message refers to the actual information, ideas, or suggested actions that the speaker wishes to express. The other options, although important parts of the communication process, do not specifically refer to the message itself. Feedback refers to the response or reaction of the listener, noise refers to any interference or distractions that may affect the communication, and channel refers to the medium or method used to convey the message (e.g. face-to-face conversation, email, phone call).

Question 16

Your textbook describes different perspectives on leadership,which of the following is NOT one?
A)Leaders make things happen.
B)Leaders create the extraordinary.
C)Leaders are born.
D)Leaders are ethical.

Accepted Answer

The three perspectives described in the textbook are: leaders as individuals who make things happen, leaders as creators of extraordinary results, and leaders as ethical individuals who focus on the well-being of their followers. The idea that leaders are born is not a perspective described in the textbook.

Question 17

Sondra is facilitating a meeting in her company's main boardroom.Because her past meetings were held in a much smaller,more informal meeting room,she is beginning to feel very uncomfortable and nervous.Which of the following elements is most responsible for her uncomfortable and nervous feelings?
A)Source
B)Noise
C)Context
D)Content

Accepted Answer

The context, which refers to the physical and social setting of the communication, is most responsible for Sondra's uncomfortable and nervous feelings. Her previous meetings were held in a smaller, more informal room, so the larger and more formal boardroom feels unfamiliar to her. This change in context can lead to discomfort and anxiety.

Question 18

Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?
A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Accepted Answer

The principle is describing the effective use and interpretation of nonverbal messages.

Question 19

The definition of leadership includes .
A)influencing others to achieve goals
B)discovering the available means of persuasion
C)someone who has been appointed to keep things organized and facilitate
D)translating feelings, thoughts, and ideas into a code

Accepted Answer

The definition of leadership as stated in Option A is most accurate. Leadership involves influencing others towards achieving a common goal or objective, and this is usually done through the use of effective communication, motivation, and a vision for success. The other options may describe aspects of leadership, but they are not as comprehensive or precise as Option A.

Question 20

According to your textbook,if you want to end up as a leader,you should NOT do which of the following:
A)Be absent frequently because absence increases respect and honor.
B)Do what others ask, but also ask others to do things for you.
C)Do not forcefully suggest that your ideas are the best ideas.
D)Offer substantive comments.

Accepted Answer

Being absent frequently does not make you a leader nor does it increase respect and honor. It shows that you are not committed and don't take your responsibilities seriously, which is not a trait of a leader.

Quiz 1: Communicating and Leading at Work

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .

Kelley is the leader of her English Club; she will often plan,schedule,and facilitate the weekly meetings.According to your textbook Kelley is performing as a leader.

Laura is talking on the phone to her best friend about her weekend plans.The phone is which component of communication?

Kristen is delivering a presentation to a group of clients,but one of her client's cell phones continues to ring.This causes Kristen to become aggravated because she is worried that the other clients will not hear her message.Which of the following elements is causing Kristen's aggravation?

According to your textbook,the primary difference between a leader and a manager is .

Mark is the newest technician at his company but had seen the need to start a recycling program. Mark takes the initiative to collect recycle bins,post signs and put them by the trash.Mark is being a )

A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?

In the textbook,the primary distinction between the definition of communication and human communication involves .

When looking at the difference between leading and following,the best follower is someone who .

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?

The primary difference between a task and process function is .

The of a communication message is the new information,ideas,or suggested actions the speaker wishes to express.

Your textbook describes different perspectives on leadership,which of the following is NOT one?

Sondra is facilitating a meeting in her company's main boardroom.Because her past meetings were held in a much smaller,more informal meeting room,she is beginning to feel very uncomfortable and nervous.Which of the following elements is most responsible for her uncomfortable and nervous feelings?

Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?

The definition of leadership includes .

According to your textbook,if you want to end up as a leader,you should NOT do which of the following: