________ is not an acceptable part of a process for delivering exceptional customer service.
A)Resolving the customer's issue in a timely fashion
B)Assuring the customer that the problem is being resolved
C)Locating and assigning blame for the problem

Question

Quizplus · Accepted Answer

Blaming the customer or others for the problem instead of focusing on finding a solution is not an acceptable part of delivering exceptional customer service. It is important to take responsibility for the issue and work towards a resolution without pointing fingers. A and B are both acceptable parts of delivering exceptional customer service.

________ Is Not an Acceptable Part of a Process for Delivering