________ represents the final stage in the evolution of customer services practices within an enterprise.
A)Moving some customer service activities to the web
B)Anticipating and delivering service and support before the customer recognizes the need
C)Providing live customer service

Question

Quizplus · Accepted Answer

Anticipating and delivering service and support before the customer recognizes the need is known as proactive customer service. It goes beyond traditional reactive customer service (such as providing live customer service) and involves predicting and preventing issues before they occur, ultimately leading to a higher level of customer satisfaction and loyalty. Moving some customer service activities to the web could be a step towards achieving proactive customer service, but it is not the final stage.

________ Represents the Final Stage in the Evolution of Customer