When giving instructions on a voicemail system, always state the key to press first followed by the action; for example, "Press zero to speak with our receptionist."

Question

Quizplus · Accepted Answer

It's generally recommended to state the action first and then the key to press, for example, "To speak with our receptionist, press zero." This approach helps ensure the listener understands the action before being told which key to press, making it easier to follow the instructions.

When Giving Instructions on a Voicemail System, Always State the Key