How a CSR answers the phone these days is not as important as it once was because the phone is phasing out quickly as a vital link between businesses and customers.

Question

Quizplus · Accepted Answer

While it is true that the phone may not be the only means of communication between businesses and customers, it is still an important tool for many customers and businesses. Therefore, how a CSR answers the phone remains an important aspect of customer service.

How a CSR Answers the Phone These Days Is Not