When transferring a call to someone else, you should pass along the customer's name and any facts you have obtained so far.

Name: When transferring a call to someone else, you should pass along the customer's name and any facts you have obtained so far.
Brand: Quizplus
Rating: 4.9 (36 reviews)

Question

Quizplus · Accepted Answer

It is important to provide the next person who will speak with the customer with any relevant information gathered prior to transferring the call to provide better service and avoid repeating questions.

When Transferring a Call to Someone Else, You Should Pass