Even where a change management initiative outlines new goals, systems and structures, and addresses technical practicalities, it is almost certain to fail if it cannot change people's behaviours.

Question

Quizplus · Accepted Answer

Change management cannot be successful unless it involves changing people's behaviour. Merely changing systems and structures will not be effective unless the people involved adapt to these changes. Therefore, the statement is true.

Even Where a Change Management Initiative Outlines New Goals, Systems