________ is a systematic approach to identify and quantify the best practices in an organization in order to make improvements in effectiveness and efficiency.
A) Customer retention model
B) Customer relationship management
C) Total quality management
D) Planning process model

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a systematic approach focused on continuously improving processes in organizations to achieve superior quality and performance. It involves the participation of all members of an organization in improving processes, products, services, and the culture in which they work.

________ Is a Systematic Approach to Identify and Quantify the Best