________ are instances in which a customer connects with a service provider or some other aspect of an organization.
A) Codes of ethics
B) Exit surveys
C) Contact points
D) Channel partners

Question

Quizplus · Accepted Answer

Contact points are instances where a customer interacts with a service provider or another aspect of an organization, encompassing any direct or indirect form of communication or interaction.

________ Are Instances in Which a Customer Connects with a Service