Question 1

Which of the following would be defined as the ability or skill to perceive, assess, and manage the emotions of one's self and others?
A) Emotional stability
B) System thinking
C) Emotional intelligence
D) Personal integrity
E) Management sensitivity

Accepted Answer

Emotional intelligence refers to the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. This includes perceiving, assessing, and managing not only one's own emotions but also the emotions of others.

Question 2

In terms of commonly traded organizational currencies, providing friendship, giving emotional backing, and listening to others' concerns and issues are examples of _______-related currencies.
A) task
B) position
C) inspiration
D) relationship
E) personal

Accepted Answer

These actions are examples of relationship-related currencies. They involve building and maintaining personal connections, which is essential in organizational and interpersonal dynamics.

Question 3

The traits of successful project managers include all of the following EXCEPT
A) pessimist.
B) proactivity.
C) effective communication skills.
D) effective time management.
E) personal integrity.

Accepted Answer

Successful project managers are typically characterized by traits such as proactivity, effective communication skills, effective time management, and personal integrity. Being a pessimist is not considered a trait of successful project managers, as optimism and a positive outlook are generally more conducive to leading projects effectively.

Question 4

In terms of commonly traded organizational currencies, sharing tasks that increase someone's skills and abilities and letting others have ownership and influence are examples of _______-related currencies.
A) task
B) position
C) inspiration
D) relationship
E) personal

Accepted Answer

Personal-related currencies involve sharing tasks that enhance skills and abilities and allowing others to have ownership and influence, as they focus on personal growth and empowerment.

Question 5

One way to build a supportive social network at work is to use
A) PMI.
B) MBWA.
C) ACWP.
D) CAPM.
E) EVA.

Accepted Answer

MBWA stands for "Management By Walking Around," which is a technique used by managers to build a supportive social network at work by informally checking in on teams, asking questions, and offering help as needed. This approach fosters open communication and builds trust within the team.

Question 6

The largest source of tension between project managers and upper management typically comes from
A) lack of project resources.
B) differences of perspective.
C) budgeting exercises.
D) not managing risk correctly.
E) communication difficulties.

Accepted Answer

Upper management and project managers often have different perspectives on project priorities, goals, and execution, leading to tension.

Question 7

The key to exercising influence is
A) to make few mistakes.
B) to build trust.
C) to build a network of top-level people.
D) to understand the political connections within the organization.
E) to make friends with everyone.

Accepted Answer

Building trust is fundamental to exercising influence as it establishes credibility and reliability, making others more likely to be receptive to your ideas and guidance.

Question 8

Research consistently points out that project success is strongly affected by the degree to which a project has the support of top management. The following are ways a project manager can manage upward relationships EXCEPT
A) never ignore the chains of command.
B) prove loyalty.
C) pick the optimum time to appeal to top management.
D) consistently follow through on requests.
E) accept profound differences in perspective and become skilled at the art of persuading superiors.

Accepted Answer

Ignoring the chains of command is not a recommended way to manage upward relationships, as it can lead to misunderstandings and conflicts with top management.

Question 9

A key to being able to effectively persuade superiors is
A) constantly meeting deadlines.
B) being visible to top management.
C) establishing project ownership.
D) proving loyalty.
E) being a self-starter.

Accepted Answer

The answer of A key to being able to effectively...

Question 10

The one thing that can help establish your right to lead the project more than anything else is
A) ability to balance the project budget.
B) being visible to top management.
C) being an active advocate for your project.
D) having proper credentials.
E) having the proper skillset for project management.

Accepted Answer

Being an active advocate for your project demonstrates commitment, passion, and leadership, which can establish your right to lead more effectively than other factors.

Question 11

When having to have a difficult conversation with upper managers, you can increase success by
A) framing the issue in familiar language.
B) not asking for further budget allocation.
C) making sure you have just met your last deadline.
D) taking an adversarial position.
E) taking an advocacy position.

Accepted Answer

Framing the issue in familiar language helps ensure that the upper managers understand the context and importance of the conversation, increasing the likelihood of a successful outcome.

Question 12

Which of the following is used at Hewlett-Packard for building relationships with key players that will determine a project's success?
A) MBO
B) MBA
C) GIGO
D) MBWA
E) PMI

Accepted Answer

MBWA stands for Management By Walking Around. It is a technique used at Hewlett-Packard and other organizations to build relationships with key players by informally walking around the workplace, talking to team members, and understanding their challenges and ideas. This approach helps in determining a project's success by fostering open communication and collaboration.

Question 13

Which of the following is NOT one of the aspects of leading by example?
A) Priorities
B) Ethics
C) Urgency
D) Cooperation
E) Power

Accepted Answer

Leading by example typically involves demonstrating priorities, ethics, urgency, and cooperation, but not exerting power over others. It's about inspiring and guiding through one's own actions rather than controlling or commanding with authority.

Question 14

Once you have established who the key players are that will determine success, then you initiate contact and begin to build a relationship with those players. Less effective managers
A) spend the majority of their time outside their office.
B) are able to stay in touch with what is really going on through face-to-face interactions.
C) announce an open door policy and encourage others to see them when a problem or issue comes up.
D) initiate contact to provide encouragement and to reinforce the objectives and vision of the project.
E) talk with key stakeholders in attempt to keep abreast of developments and anticipate potential problems.

Accepted Answer

Less effective managers often rely on an open door policy, which is passive, rather than actively engaging with key players and stakeholders.

Question 15

In terms of commonly traded organizational currencies, giving a task that could result in a promotion, acknowledging someone's effort and accomplishments, and providing opportunities for linking with others are examples of ______-related currencies.
A) task
B) position
C) inspiration
D) relationship
E) personal

Accepted Answer

These actions are related to position-related currencies, as they involve leveraging one's position to offer opportunities for advancement, recognition, and networking.

Question 16

In terms of commonly traded organizational currencies, sharing personnel, undertaking unwanted tasks, and providing technical knowledge are examples of ______-related currencies.
A) task
B) position
C) inspiration
D) relationship
E) personal

Accepted Answer

These are examples of task-related currencies, which involve the exchange of resources, help, or services that aid in the accomplishment of job-related activities.

Question 17

When project managers recognize that if they want participants to exceed project expectations then they have to exceed others' expectations of a good project manager, they are leading by example through which of the following aspects?
A) Urgency
B) Problem solving
C) Priorities
D) Standards of performance
E) Ethics

Accepted Answer

When project managers aim to exceed others' expectations of a good project manager to inspire participants to exceed project expectations, they are leading by example through "Standards of Performance." This involves setting high performance standards for themselves, thereby encouraging their team to also aim for high standards in their work.

Question 18

To provide greater clarity to business ethics, many companies and professional groups
A) encourage managers to rely on their own personal sense of right and wrong.
B) post consequences to unethical behavior.
C) publish a code of conduct.
D) conduct annual training seminars on business ethics.
E) establish a reward system for those who display ethical behavior.

Accepted Answer

Publishing a code of conduct is a common method used by companies and professional groups to provide clarity to business ethics. This code outlines the organization's values, principles, and expectations for behavior, serving as a guideline for ethical decision-making.

Question 19

Which of the following would be defined as the ability to lead and manage yourself by establishing a sense for who you are, what you stand for and how you should behave?
A) Proactive
B) Emotional intelligence
C) Empathetic
D) Optimism
E) Personal integrity

Accepted Answer

Personal integrity involves establishing a sense of who you are, what you stand for, and how you should behave, which aligns with the ability to lead and manage oneself according to one's values and principles.

Question 20

The following are necessary when mapping dependencies or building a social network EXCEPT
A) identify those on whom the project depends for success.
B) identify whose opposition would keep you from accomplishing the project.
C) examine what sources of influence you have relative to those on whom you depend.
D) focus on the relationships with project team members since they are doing the project work and you have most influence over them.
E) diagnose another's point of view as well as the basis for their positions.

Accepted Answer

D is incorrect because while focusing on relationships with project team members is important, mapping dependencies or building a social network for a project requires looking beyond just the team to include all stakeholders, including those you depend on for success, those who could oppose the project, and understanding various perspectives and sources of influence.

Quiz 10: Being an Effective Project Manager

Which of the following would be defined as the ability or skill to perceive, assess, and manage the emotions of one's self and others?

In terms of commonly traded organizational currencies, providing friendship, giving emotional backing, and listening to others' concerns and issues are examples of _______-related currencies.

The traits of successful project managers include all of the following EXCEPT

In terms of commonly traded organizational currencies, sharing tasks that increase someone's skills and abilities and letting others have ownership and influence are examples of _______-related currencies.

One way to build a supportive social network at work is to use

The largest source of tension between project managers and upper management typically comes from

The key to exercising influence is

Research consistently points out that project success is strongly affected by the degree to which a project has the support of top management. The following are ways a project manager can manage upward relationships EXCEPT

A key to being able to effectively persuade superiors is

The one thing that can help establish your right to lead the project more than anything else is

When having to have a difficult conversation with upper managers, you can increase success by

Which of the following is used at Hewlett-Packard for building relationships with key players that will determine a project's success?

Which of the following is NOT one of the aspects of leading by example?

Once you have established who the key players are that will determine success, then you initiate contact and begin to build a relationship with those players. Less effective managers

In terms of commonly traded organizational currencies, giving a task that could result in a promotion, acknowledging someone's effort and accomplishments, and providing opportunities for linking with others are examples of ______-related currencies.

In terms of commonly traded organizational currencies, sharing personnel, undertaking unwanted tasks, and providing technical knowledge are examples of ______-related currencies.

When project managers recognize that if they want participants to exceed project expectations then they have to exceed others' expectations of a good project manager, they are leading by example through which of the following aspects?

To provide greater clarity to business ethics, many companies and professional groups

Which of the following would be defined as the ability to lead and manage yourself by establishing a sense for who you are, what you stand for and how you should behave?

The following are necessary when mapping dependencies or building a social network EXCEPT