Question 1

Ashley Mears must inform employees in her department about the new absenteeism policy. Given the controversial nature of the message, she should inform them of the policy change via email.

Accepted Answer

Given the controversial nature of the message, it would be best for Ashley to inform her employees of the new absenteeism policy in person or through a meeting to discuss any concerns or questions they may have. Email may not be the most effective method for communicating such a sensitive topic.

Question 2

Keiko is from Japan and has travelled to the United States for a business meeting. The one way for Keiko to convey trust and respectful attention to her business colleagues would be to sustain eye contact.

Accepted Answer

In Japanese culture, sustained eye contact is an important aspect of showing respect, honesty and attentiveness. Therefore, Keiko would convey trust and respectful attention to her business colleagues by sustaining eye contact.

Question 3

When delivering a message it is important to match the message to the communication channel.

Accepted Answer

Different communication channels are better suited for different types of messages, so it is important to consider the audience and the purpose of the message when choosing the appropriate channel. For example, a complex message may be better conveyed through a face-to-face conversation or a detailed report, while a simple message may be appropriate for a brief email or text message. Matching the message to the communication channel can help ensure that it is received and understood effectively by the intended recipients.

Question 4

Texting is the best way to communicate with everyone because it is quick, easy, and uses few words.

Accepted Answer

Although texting is quick and easy, it may not always be the best way to communicate with everyone. Some people prefer face-to-face interaction or phone calls, and important messages may require more detailed explanations than can be conveyed in a few words. Additionally, texting can sometimes lead to miscommunication or misunderstandings due to the lack of nonverbal cues and tone of voice.

Question 5

According to the International Listening Association, 85 percent of what people learn is derived from listening.

Accepted Answer

This statement is true according to the International Listening Association.

Question 6

Texting is a good way to get a quick response on a simple issue.

Accepted Answer

Texting is a convenient and fast way to communicate, making it ideal for simple issues that can be quickly resolved.

Question 7

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Accepted Answer

Voice mail is a digital recording that can be deleted or overwritten, so it is not a reliable permanent record of a message.

Question 8

Shannon is delivering a presentation in front of the senior management tomorrow. She decides to practice in front of a mirror prior to the meeting. This should be an effective strategy for strengthening her communication skills.

Accepted Answer

Practicing in front of a mirror allows Shannon to observe her body language, facial expressions, and overall delivery. This can help her identify any areas that need improvement and strengthen her communication skills.

Question 9

Speaking immediately after someone stops talking demonstrates questionable listening skills.

Accepted Answer

When one immediately speaks after someone stops talking, it shows that they were not fully listening to what the other person was saying and were more focused on getting their own point across. It is important to wait a moment before responding to give the speaker time to fully express themselves and show that you are actively listening to them.

Question 10

Danica is the creative director for a children's television program. Although she works in media communications, she is not comfortable with her own presentation skills. One way Danica could improve her skills would be to videotape her presentations and have a friend go through the videos with her.

Accepted Answer

Videotaping her presentations and reviewing them with a friend can help Danica identify areas she needs to improve upon and develop a plan to enhance her presentation skills.

Question 11

Instant messaging provides a richer communication channel than telephone conversations.

Accepted Answer

Instant messaging lacks the vocal tone and immediate feedback present in telephone conversations, which can convey emotions and nuances more effectively.

Question 12

Due to declining sales, Amanda Wallace will be forced to lay off three salespeople. The most effective method for delivering the bad news to the three salespeople is via voice mail.

Accepted Answer

Delivering bad news through a voice mail is impersonal and insensitive. The best method for delivering such news is via face-to-face communication or at least a phone call where a manager can provide support and answer any questions or concerns the salespeople may have.

Question 13

Omegabux Inc. has worked out an agreement to merge with Lottadoe Enterprises. Amie Johnston, the CEO of Omegabux Inc, knows that the merger will require a reorganization and that employees will worry about their job security when the deal is announced. She wants to assure the employees of her personal commitment to minimize layoffs. One of the best ways for Amie to communicate information about the merger would be to issue a memo to all employees.

Accepted Answer

The answer of Omegabux Inc. has worked out an agreement...

Question 14

leikmeplylo tyoe esps ernodu tminueclyh dmoo. re of his time listening than his company's hourly

Accepted Answer

The sentence states that the person spends more time listening than their company's hourly rate.

Question 15

Active listening is not an important skill needed by salespeople since their job is to convince others to buy, not to listen to their problems.

Accepted Answer

Active listening is a crucial skill for salespeople because it allows them to understand the needs and concerns of the customer, which can help them address those concerns and provide a solution that meets the customer's needs. By listening actively, salespeople can build rapport and trust with their customers, which can ultimately lead to more sales.

Question 16

Voice mail has a high level of channel richness since the listener has the ability to hear your voice but not see your body language.

Accepted Answer

Channel richness refers to the ability of a communication medium to convey information effectively. While voice mail allows for vocal tone and inflection, it lacks visual cues like body language, making it less rich than face-to-face communication.

Question 17

Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.

Accepted Answer

Memos are typically used to communicate information that is not controversial and does not require immediate discussion or action. They are often sent to a large number of people within an organization to provide updates, share information or request feedback. Memos are also useful for documenting decisions or actions taken by the organization for future reference.

Question 18

The higher you go in an organization, the more important listening becomes.

Accepted Answer

As you move up in an organization, your role shifts from being a doer to being a leader. Leaders need to listen to their team members, stakeholders, and customers in order to make informed decisions and build strong relationships. Effective listening skills become essential for effective leadership at higher levels.

Question 19

Checking emails and text messages during a presentation does not distract a person from the topic being discussed.

Accepted Answer

Checking emails and text messages during a presentation can distract a person from the topic being discussed. It takes their attention away from the speaker and the information being presented, potentially causing them to miss important points or lose focus. Additionally, it can be disrespectful to the speaker and other participants in the presentation.

Question 20

Jackie is a high­end fashion designer and often speaks to up­and­coming fashion designers from the local art school. She smiles a lot, nods her head, and frequently uses hand gestures. These are examples of nonverbal communication.

Accepted Answer

Nonverbal communication refers to any type of communication that does not involve the use of words. Examples of nonverbal communication can include facial expressions, hand gestures, body posture, and tone of voice. In this scenario, Jackie's use of hand gestures, smiling, and nodding her head are all examples of nonverbal communication.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

Ashley Mears must inform employees in her department about the new absenteeism policy. Given the controversial nature of the message, she should inform them of the policy change via email.

Keiko is from Japan and has travelled to the United States for a business meeting. The one way for Keiko to convey trust and respectful attention to her business colleagues would be to sustain eye contact.

When delivering a message it is important to match the message to the communication channel.

Texting is the best way to communicate with everyone because it is quick, easy, and uses few words.

According to the International Listening Association, 85 percent of what people learn is derived from listening.

Texting is a good way to get a quick response on a simple issue.

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Shannon is delivering a presentation in front of the senior management tomorrow. She decides to practice in front of a mirror prior to the meeting. This should be an effective strategy for strengthening her communication skills.

Speaking immediately after someone stops talking demonstrates questionable listening skills.

Danica is the creative director for a children's television program. Although she works in media communications, she is not comfortable with her own presentation skills. One way Danica could improve her skills would be to videotape her presentations and have a friend go through the videos with her.

Instant messaging provides a richer communication channel than telephone conversations.

Due to declining sales, Amanda Wallace will be forced to lay off three salespeople. The most effective method for delivering the bad news to the three salespeople is via voice mail.

leikmeplylo tyoe esps ernodu tminueclyh dmoo. re of his time listening than his company's hourly

Active listening is not an important skill needed by salespeople since their job is to convince others to buy, not to listen to their problems.

Voice mail has a high level of channel richness since the listener has the ability to hear your voice but not see your body language.

Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.

The higher you go in an organization, the more important listening becomes.

Checking emails and text messages during a presentation does not distract a person from the topic being discussed.

Jackie is a highend fashion designer and often speaks to upandcoming fashion designers from the local art school. She smiles a lot, nods her head, and frequently uses hand gestures. These are examples of nonverbal communication.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

Ashley Mears must inform employees in her department about the new absenteeism policy. Given the controversial nature of the message, she should inform them of the policy change via email.

Keiko is from Japan and has travelled to the United States for a business meeting. The one way for Keiko to convey trust and respectful attention to her business colleagues would be to sustain eye contact.

When delivering a message it is important to match the message to the communication channel.

Texting is the best way to communicate with everyone because it is quick, easy, and uses few words.

According to the International Listening Association, 85 percent of what people learn is derived from listening.

Texting is a good way to get a quick response on a simple issue.

One drawback of voice mail is that it doesn't provide the sender with a permanent record of the message.

Shannon is delivering a presentation in front of the senior management tomorrow. She decides to practice in front of a mirror prior to the meeting. This should be an effective strategy for strengthening her communication skills.

Speaking immediately after someone stops talking demonstrates questionable listening skills.

Danica is the creative director for a children's television program. Although she works in media communications, she is not comfortable with her own presentation skills. One way Danica could improve her skills would be to videotape her presentations and have a friend go through the videos with her.

Instant messaging provides a richer communication channel than telephone conversations.

Due to declining sales, Amanda Wallace will be forced to lay off three salespeople. The most effective method for delivering the bad news to the three salespeople is via voice mail.

leikmeplylo tyoe esps ernodu tminueclyh dmoo. re of his time listening than his company's hourly

Active listening is not an important skill needed by salespeople since their job is to convince others to buy, not to listen to their problems.

Voice mail has a high level of channel richness since the listener has the ability to hear your voice but not see your body language.

Memos are a good communication channel when the intent is to convey an uncontroversial but detailed message to a large number of people.

The higher you go in an organization, the more important listening becomes.

Checking emails and text messages during a presentation does not distract a person from the topic being discussed.

Jackie is a high­end fashion designer and often speaks to up­and­coming fashion designers from the local art school. She smiles a lot, nods her head, and frequently uses hand gestures. These are examples of nonverbal communication.

Jackie is a highend fashion designer and often speaks to upandcoming fashion designers from the local art school. She smiles a lot, nods her head, and frequently uses hand gestures. These are examples of nonverbal communication.