Question 1

A little nervousness right before giving a speech can actually help you perform better.

Accepted Answer

A little nervousness can stimulate adrenaline and help you stay focused and sharp during a speech. However, too much anxiety can have the opposite effect and hinder your performance.

Question 2

_____ hamper effective communication and are defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers.
A) ​Communication barriers
B) Communication propriety
C) Communication protocols
D) Communication criteria

Accepted Answer

Communication barriers are the factors that impede communication effectiveness. They can be physical (such as distance, noise), language (such as jargon or technical terms), body language (such as facial expressions or gestures), cultural (such as differences in customs or beliefs), perceptual (such as different interpretations of an event), or organizational (such as hierarchical structures or conflicting goals).

Question 3

_____ is the transfer of relevant meaning from the sender to the receiver.​
A) ​Communication
B) Enunciation
C) ​Diction
D) ​Intonation

Accepted Answer

Communication is the transfer of relevant meaning from the sender to the receiver. Enunciation refers to the clarity of pronunciation, diction pertains to the choice of words and phrases, and intonation refers to the rise and fall of pitch in speaking. While these factors can all impact communication, communication itself involves the transfer of meaning.

Question 4

Gary is next in line to give his presentation and begins to feel nervous. Taking slow, deep breaths would be helpful in easing his anxiety.

Accepted Answer

Taking slow, deep breaths is a known technique in managing anxiety and stress. It can help lower heart rate and promote relaxation.

Question 5

When developing a PowerPoint presentation, a presenter should make extensive use of animation and sound effects.

Accepted Answer

Extensive use of animation and sound effects can be distracting and take away from the content of the presentation. It is best to use these elements sparingly and only when they truly enhance the message being conveyed.

Question 6

If you encounter a hostile questioner during a presentation, you should just ignore the person.

Accepted Answer

Ignoring a hostile questioner may escalate the situation and cause tension in the room. It's important to stay calm and address their concerns respectfully, while also redirecting the conversation back to the topic of the presentation.

Question 7

Google Presentations' use of cloud­based software is a good example of a company minimizing waste.

Accepted Answer

Google Presentations' use of cloud-based software reduces the need for physical copies of presentations and eliminates the need for external storage devices, therefore minimizing waste.

Question 8

When giving a presentation, it's not a good idea to take sips of water because you might choke.

Accepted Answer

It is actually a good idea to have a glass of water nearby while giving a presentation so that you can stay hydrated and keep your voice clear. However, it is important to take small sips and not gulp down large amounts of water, as this could increase the risk of choking.

Question 9

Neville Poole, the CEO of the Solerno Corporation, convenes a press meeting to announce the launch of the company's new retail outlets in Maine. However, while presenting, Neville stands in one place, never looks at the audience, and uses no hand gestures. In this case, Neville's message is being hampered by _____.
A) perceptual barriers
B) body language barriers
C) physical barriers
D) cultural barriers

Accepted Answer

Neville's lack of movement and hand gestures impedes his message by creating a body language barrier. The audience may perceive him as disinterested, unexcited, or lacking confidence, which can affect their attention and reception of the message.

Question 10

Cheryl needs to present a new software package that helps with payroll calculations to the senior management of the Bernard Company. The conference room is unavailable, and therefore the presentation will take place in the cafeteria, which is ill­equipped for presentations. Which of the following communication barriers is Cheryl likely to face with her presentation?
A) Body language barriers
B) Organizational barriers
C) Perceptual barriers
D) Physical barriers

Accepted Answer

The ill-equipped cafeteria is a physical barrier that will make it difficult for Cheryl to present her new software package effectively.

Question 11

Language barriers to communication include:
A) the audience's or listener's perceptions about the speaker.
B) organizational policies and rules.
C) alienating and uninviting body language.
D) slang, jargon, and regional accents.

Accepted Answer

Slang, jargon, and regional accents can create confusion and misinterpretation in communication, especially for those who are not familiar with them. It can also create a language barrier and hinder effective communication. The other options are also communication barriers, but they do not directly relate to language.

Question 12

Matthew is in the middle of his presentation when a person in the back of the room begins to question him in a hostile manner. Matthew should stay calm and take a moment to gather his thoughts before responding.

Accepted Answer

It is important to stay calm and collected when faced with a hostile questioner during a presentation. Taking a moment to gather one's thoughts and respond calmly and professionally can help diffuse the situation and maintain control of the presentation.

Question 13

Marguerite had been asked by her manager to write a summary of a seminar she had attended. Marguerite's summary explained that the speaker's thick accent and excessive use of jargon made it hard for her to follow his presentation. In this case, it is clear that Marguerite experienced _____ barriers during the seminar.
A) perceptual
B) cultural
C) language
D) physical

Accepted Answer

Marguerite's difficulty in following the presentation was due to the speaker's accent and use of jargon, indicating a language barrier.

Question 14

As Oliver began debriefing the human resource department about a new lawsuit, he belatedly realized that personnel in the human resource department were not well versed in legal matters. In this case, what barriers to business communication might Oliver face?
A) Language barriers
B) Perceptual barriers
C) Body language barriers
D) Organizational barriers

Accepted Answer

The answer of As Oliver began debriefing the human resource...

Question 15

Jason was having trouble concentrating on his economics professor's lecture because the classroom was too hot and the chair was uncomfortable. In this case, the heat and uncomfortable chair are both _____ to communication.
A) perceptual barriers
B) physical barriers
C) body language barriers
D) organizational barriers

Accepted Answer

Physical barriers refer to any environmental factors that hinder effective communication, such as noise, temperature, or uncomfortable seating. In this case, the heat and uncomfortable chair are physical barriers to communication.

Question 16

The Cosmos Corporation uses English as its communication medium. However, diversity in the organization has led to _____ that hinder communication.
A) physical barriers
B) organizational barriers
C) body language barriers
D) language barriers

Accepted Answer

The phrase "diversity in the organization" suggests that there are employees who may not have English as their first language, leading to language barriers that hinder communication.

Question 17

Megan became nervous as soon as she started with her presentation. Until her nervousness subsides, the best thing for Megan to do is look at a spot on the back wall while she speaks.

Accepted Answer

Looking at a spot on the back wall may not effectively help Megan manage her nervousness. Engaging with the audience by making eye contact can be more beneficial in reducing anxiety and improving communication.

Question 18

Vice President Jenkins is the Director of Engineering at Numax Corporation, which has its offices in Memphis, Tennessee. During meetings, Jenkins often uses phrases that his colleagues from Memphis are not familiar with. This communication style is:
A) most likely to create a language barrier that undermines the effectiveness of his message.
B) most likely to be effective, as Jenkins will communicate with language that is familiar to him.
C) most likely to create organizational barriers to effective and relevant communication.
D) most likely to contribute to cultural barriers that reduce the effectiveness of his message.

Accepted Answer

Using unfamiliar phrases can create a language barrier, making it difficult for colleagues to understand and effectively engage with the message.

Question 19

Google Presentations software is the best method of developing and storing your business presentations since it is always available via the Internet.

Accepted Answer

The statement is subjective as "best" can vary based on individual needs and preferences. While Google Presentations is accessible online, other factors like features, security, and offline access might make other software preferable for some users.

Question 20

In communication, the term _____ refers to any interference that causes the message received by the audience to be different from the sender's intended message.​
A) ​noise
B) chatter
C) ​gossip
D) commotion

Accepted Answer

In communication, the term "noise" refers to any interference that causes the message received by the audience to be different from the sender's intended message. Chatter, gossip, and commotion may be forms of noise, but they are not the most accurate or specific choices.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

A little nervousness right before giving a speech can actually help you perform better.

_____ hamper effective communication and are defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers.

_____ is the transfer of relevant meaning from the sender to the receiver.

Gary is next in line to give his presentation and begins to feel nervous. Taking slow, deep breaths would be helpful in easing his anxiety.

When developing a PowerPoint presentation, a presenter should make extensive use of animation and sound effects.

If you encounter a hostile questioner during a presentation, you should just ignore the person.

Google Presentations' use of cloudbased software is a good example of a company minimizing waste.

When giving a presentation, it's not a good idea to take sips of water because you might choke.

Language barriers to communication include:

Matthew is in the middle of his presentation when a person in the back of the room begins to question him in a hostile manner. Matthew should stay calm and take a moment to gather his thoughts before responding.

As Oliver began debriefing the human resource department about a new lawsuit, he belatedly realized that personnel in the human resource department were not well versed in legal matters. In this case, what barriers to business communication might Oliver face?

Jason was having trouble concentrating on his economics professor's lecture because the classroom was too hot and the chair was uncomfortable. In this case, the heat and uncomfortable chair are both _____ to communication.

The Cosmos Corporation uses English as its communication medium. However, diversity in the organization has led to _____ that hinder communication.

Megan became nervous as soon as she started with her presentation. Until her nervousness subsides, the best thing for Megan to do is look at a spot on the back wall while she speaks.

Vice President Jenkins is the Director of Engineering at Numax Corporation, which has its offices in Memphis, Tennessee. During meetings, Jenkins often uses phrases that his colleagues from Memphis are not familiar with. This communication style is:

Google Presentations software is the best method of developing and storing your business presentations since it is always available via the Internet.

In communication, the term _____ refers to any interference that causes the message received by the audience to be different from the sender's intended message.

Quiz 5: Business Communication: Creating Delivering Messages That Matter

A little nervousness right before giving a speech can actually help you perform better.

_____ hamper effective communication and are defined in terms of physical, language, body language, cultural, perceptual, and organizational barriers.

_____ is the transfer of relevant meaning from the sender to the receiver.​

Gary is next in line to give his presentation and begins to feel nervous. Taking slow, deep breaths would be helpful in easing his anxiety.

When developing a PowerPoint presentation, a presenter should make extensive use of animation and sound effects.

If you encounter a hostile questioner during a presentation, you should just ignore the person.

Google Presentations' use of cloud­based software is a good example of a company minimizing waste.

When giving a presentation, it's not a good idea to take sips of water because you might choke.

Language barriers to communication include:

Matthew is in the middle of his presentation when a person in the back of the room begins to question him in a hostile manner. Matthew should stay calm and take a moment to gather his thoughts before responding.

As Oliver began debriefing the human resource department about a new lawsuit, he belatedly realized that personnel in the human resource department were not well versed in legal matters. In this case, what barriers to business communication might Oliver face?

Jason was having trouble concentrating on his economics professor's lecture because the classroom was too hot and the chair was uncomfortable. In this case, the heat and uncomfortable chair are both _____ to communication.

The Cosmos Corporation uses English as its communication medium. However, diversity in the organization has led to _____ that hinder communication.

Megan became nervous as soon as she started with her presentation. Until her nervousness subsides, the best thing for Megan to do is look at a spot on the back wall while she speaks.

Vice President Jenkins is the Director of Engineering at Numax Corporation, which has its offices in Memphis, Tennessee. During meetings, Jenkins often uses phrases that his colleagues from Memphis are not familiar with. This communication style is:

Google Presentations software is the best method of developing and storing your business presentations since it is always available via the Internet.

In communication, the term _____ refers to any interference that causes the message received by the audience to be different from the sender's intended message.​

_____ is the transfer of relevant meaning from the sender to the receiver.

Google Presentations' use of cloudbased software is a good example of a company minimizing waste.

In communication, the term _____ refers to any interference that causes the message received by the audience to be different from the sender's intended message.