Question 1

According to a meta-analysis by Griffeth and his colleagues (2000), absenteeism and turnover are:
A) moderately correlated (r = .21)
B) highly correlated (r = .76)
C) not really related (r = .03)
D) almost perfectly correlated (r = .95)

Accepted Answer

Griffeth and his colleagues (2000) found that absenteeism and turnover have a moderately positive correlation of .21. This means that there is a small but significant positive relationship between absenteeism and turnover - higher absenteeism is associated with higher turnover.

Question 2

Approximately how many days of work does the average American miss each year?
A) None
B) 4 days
C) 10 days
D) 15 days

Accepted Answer

The average American misses about 4 days of work each year due to illness, injury, or other reasons.

Question 3

An organization interested in measuring the overall satisfaction level of its employees rather than the employees' satisfaction with several job facets would probably use the _____ to measure satisfaction.
A) Nagy Job Satisfaction Scale
B) Job Descriptive Index
C) Job in General Scale
D) Minnesota Satisfaction Questionnaire

Accepted Answer

The Job in General Scale is specifically designed to measure overall job satisfaction, rather than satisfaction with specific facets of the job. The other options (Nagy Job Satisfaction Scale, Job Descriptive Index, and Minnesota Satisfaction Questionnaire) measure satisfaction with specific aspects of the job, such as pay, benefits, or working conditions.

Question 4

Carole's organization brought in a consultant who suggested that her company increase the level of job enrichment for her position. On the basis of research, this change should result in Carole:
A) being more satisfied
B) being less likely to leave the company
C) being less likely to miss work
D) being all three of the above

Accepted Answer

Research has shown that job enrichment, which involves adding more responsibilities and opportunities for learning and growth to an employee's job, can lead to increased job satisfaction, decreased likelihood of turnover, and lower rates of absenteeism. Therefore, Carole could experience all three benefits if her organization implements the consultant's suggestion.

Question 5

If you were to develop a test to determine who would be most satisfied with their jobs, you would probably develop a test that would identify people with a high level of:
A) internal locus of control
B) Type B personality
C) introversion
D) social mistrust

Accepted Answer

People with a high internal locus of control tend to believe that they have control over their own lives and are better able to handle work demands and job satisfaction. Those with an external locus of control tend to blame external factors for their difficulties and may feel less satisfaction in their jobs.

Question 6

With _______ employees are given more tasks to do at one time, whereas _____ means that an employee performs the same number of tasks at one particular time and then moves on to other tasks for a specified time.
A) job enlargement / job rotation
B) job rotation / job enlargement
C) job enlargement / job enrichment
D) job enrichment / job rotation

Accepted Answer

Job enlargement involves giving employees more tasks to do at one time, increasing the variety of tasks without necessarily increasing the depth or responsibility. Job rotation, on the other hand, involves moving employees among several different jobs, allowing them to perform a variety of tasks for certain periods before rotating to other tasks or jobs, but not necessarily increasing the number of tasks they perform at one time.

Question 7

Which of the following is most likely to be satisfied with their jobs?
A) Men
B) Older workers
C) African Americans
D) Women

Accepted Answer

Research shows that older workers are more likely to be satisfied with their jobs than younger workers. They have more experience, stability, and higher job security. Gender and race are not reliable predictors of job satisfaction.

Question 8

The job characteristics model focuses on:
A) equity
B) consistency
C) locus of control
D) job enrichment

Accepted Answer

The job characteristics model is based on the idea of job enrichment, which involves increasing job depth, variety, responsibility, and autonomy to improve employee motivation and satisfaction. The model suggests that jobs can be designed to include these characteristics, which leads to improved performance and satisfaction for employees. Choices A, B, and C are not directly related to the job characteristics model.

Question 9

The Job Diagnostic Survey measures:
A) job satisfaction
B) job enrichment
C) equity
D) self-esteem

Accepted Answer

The Job Diagnostic Survey measures job enrichment, which refers to increasing the level of responsibility and control an employee has over their work, ultimately leading to higher job satisfaction and motivation. It does not measure job satisfaction, equity, or self-esteem directly.

Question 10

Which of the following is NOT a measurement for job satisfaction?
A) JDI
B) MSQ
C) JIG
D) ERG

Accepted Answer

ERG (Existence, Relatedness, Growth) is a theory of motivation, not a specific measurement for job satisfaction. JDI (Job Descriptive Index), MSQ (Minnesota Satisfaction Questionnaire), and JIG are all tools or scales used to measure aspects of job satisfaction.

Question 11

Which of the following is the biggest reason that employees miss work?
A) Illness
B) Stress
C) Personal needs
D) Family issues

Accepted Answer

Illness is the most common reason for employees to miss work, according to various surveys and studies conducted by organizations such as the CDC and SHRM.

Question 12

Approximately what percent of employee absenteeism is due to illness?
A) Almost none (5%)
B) Some (34%)
C) Most (67%)
D) Almost all (96%)

Accepted Answer

Studies show that about 34% of employee absenteeism is due to illness, making it the most common reason for missing work. Other reasons include personal or family obligations, stress or burnout, and workplace conflicts.

Question 13

Job rotation, job enlargement, and job enrichment attempt to satisfy needs at which level?
A) Self-actualization needs
B) Safety needs
C) Social needs
D) Ego needs

Accepted Answer

Job rotation, job enlargement, and job enrichment are all strategies that aim to provide employees with opportunities for growth, development, and self-fulfillment. These approaches attempt to satisfy the higher-level needs of employees, such as the need for self-actualization, which is the desire to reach one's full potential, to engage in meaningful work, and to experience personal fulfillment. By increasing job variety, responsibility, and autonomy, employees are given the chance to challenge themselves and pursue personal and professional goals, which can lead to greater job satisfaction and motivation.

Question 14

Which theory hypothesizes that enriched jobs are the most satisfying?
A) ERG
B) Job characteristics model
C) Two-factor
D) Equity

Accepted Answer

The job characteristics model hypothesizes that enriched jobs (i.e. jobs that have high levels of skill variety, task identity, task significance, autonomy, and feedback) are the most satisfying because they provide employees with meaningful work and opportunities for personal growth and development.

Question 15

An employee determines if she is being treated equitably by ____ weighing the _____ inputs and outputs associated with herself and other employees.
A) consciously / actual
B) consciously/ perceived
C) subconsciously / perceived
D) subconsciously / actual

Accepted Answer

Equity theory suggests that employees determine if they are being treated equitably by subconsciously weighing the perceived inputs and outputs associated with themselves and other employees.

Question 16

Job ____ refers to giving an employee more tasks to do at one time; job _____ refers to giving an employee the same number of tasks to perform at any one time but different tasks from time to time; job _____ refers to giving employees more responsibility for performing their jobs.
A) enlargement / rotation / enrichment
B) rotation / enlargement / enrichment
C) enrichment / rotation / enlargement
D) enrichment / enlargement / rotation

Accepted Answer

Job enlargement involves increasing the number of tasks an employee performs. Job rotation means moving employees among several different tasks while keeping the number of tasks constant. Job enrichment involves increasing the depth of a job by adding responsibilities such as planning and evaluation tasks.

Question 17

Allowing employees to make decisions about their jobs:
A) increases job satisfaction
B) reduces turnover
C) decreases absenteeism
D) Increased decision making does all three

Accepted Answer

Increased decision making allows employees to have more control over their work, which leads to higher job satisfaction. This can also reduce turnover as employees are more invested in their jobs. Additionally, when employees are empowered to make decisions, they may feel a greater sense of responsibility and accountability for their work, leading to lower absenteeism. Therefore, all three options are benefits of allowing employees to make decisions about their jobs.

Question 18

Which job satisfaction scale asks employees to rate the importance of a facet as well as their level of satisfaction with the facet?
A) Nagy Job Satisfaction Scale
B) Job Descriptive Index
C) Job in General Scale
D) Minnesota Satisfaction Questionnaire

Accepted Answer

The Nagy Job Satisfaction Scale is designed to measure both the importance of various job facets and the level of satisfaction with those facets, providing a more comprehensive view of job satisfaction.

Question 19

Which of the following is true regarding international comparisons of employee absenteeism?
A) Absenteeism rates are almost identical for all countries
B) The Unites States has one of the highest absenteeism rates in the world
C) Sweden has the lowest absenteeism rate of any country
D) There are large differences in absenteeism rates across countries

Accepted Answer

There are significant variations in employee absenteeism rates across countries. The rates are influenced by cultural, legal, economic, and social factors, which differ from one country to another. For example, in some countries, taking time off from work is seen as a barrier to career advancement, and employees are expected to work longer hours. In other countries, such as Sweden, there is a significant emphasis on work-life balance, and employers may offer flexible work arrangements to accommodate employees' needs. Therefore, it is not reasonable to suggest that all countries have almost identical absenteeism rates, nor can it be stated that the United States has the highest rate or Sweden the lowest rate.

Question 20

Which of the following measures of job satisfaction has the most number of factors?
A) Faces Scale
B) JDI
C) JIG
D) MSQ

Accepted Answer

The Minnesota Satisfaction Questionnaire (MSQ) has the most number of factors among the options listed. It assesses various aspects of job satisfaction through 20 different facets, providing a comprehensive evaluation of an individual's satisfaction with their job.

Quiz 10: Employee Satisfaction and Commitment

According to a meta-analysis by Griffeth and his colleagues (2000) , absenteeism and turnover are:

Approximately how many days of work does the average American miss each year?

An organization interested in measuring the overall satisfaction level of its employees rather than the employees' satisfaction with several job facets would probably use the _____ to measure satisfaction.

Carole's organization brought in a consultant who suggested that her company increase the level of job enrichment for her position. On the basis of research, this change should result in Carole:

If you were to develop a test to determine who would be most satisfied with their jobs, you would probably develop a test that would identify people with a high level of:

With ___ employees are given more tasks to do at one time, whereas _ means that an employee performs the same number of tasks at one particular time and then moves on to other tasks for a specified time.

Which of the following is most likely to be satisfied with their jobs?

The job characteristics model focuses on:

The Job Diagnostic Survey measures:

Which of the following is NOT a measurement for job satisfaction?

Which of the following is the biggest reason that employees miss work?

Approximately what percent of employee absenteeism is due to illness?

Job rotation, job enlargement, and job enrichment attempt to satisfy needs at which level?

Which theory hypothesizes that enriched jobs are the most satisfying?

An employee determines if she is being treated equitably by weighing the _ inputs and outputs associated with herself and other employees.

Job __ refers to giving an employee more tasks to do at one time; job _ refers to giving an employee the same number of tasks to perform at any one time but different tasks from time to time; job ___ refers to giving employees more responsibility for performing their jobs.

Allowing employees to make decisions about their jobs:

Which job satisfaction scale asks employees to rate the importance of a facet as well as their level of satisfaction with the facet?

Which of the following is true regarding international comparisons of employee absenteeism?

Which of the following measures of job satisfaction has the most number of factors?