Question 1

Which of the following is not a component of a core self-evaluation?
A) Self-monitoring
B) Self-esteem
C) Self-efficacy
D) Locus of control

Accepted Answer

Self-monitoring is not a component of core self-evaluation. Core self-evaluation includes self-esteem, self-efficacy, and locus of control. Self-monitoring refers to the degree to which individuals pay attention to their behavior and adjust it to fit situational demands.

Question 2

Reuben had certain expectations about his new job and his new company. After three months on the job, Reuben realized that the reality of the job and the organization were different from his expectations. Reuben is likely to be:
A) less satisfied and less committed but will stay with the organization
B) less satisfied and less committed and will probably leave the organization
C) satisfied but not committed and will stay with the organization
D) satisfied and committed and will stay with the organization

Accepted Answer

Reuben's realization that the reality of the job and organization is different from his expectations indicates a mismatch between his expectations and reality. This mismatch can lead to feelings of disillusionment, dissatisfaction, and reduced commitment towards the organization. It is likely that Reuben will be less satisfied and less committed and may leave the organization in search of a better match between his expectations and reality.

Question 3

According to Judge and Watanabe (1994), job satisfaction and life satisfaction are:
A) related for some people
B) not related
C) related for most people
D) related for everyone

Accepted Answer

Judge and Watanabe (1994) found that job satisfaction and life satisfaction are related for most people, indicating a significant correlation between how satisfied individuals are with their jobs and their overall life satisfaction.

Question 4

According to ____ "new" employees who work with highly satisfied "old" employees are more likely to be highly satisfied themselves.
A) individual differences theory
B) McClelland's needs theory
C) consistency theory
D) social information processing theory

Accepted Answer

Social information processing theory argues that new employees' job attitudes are shaped by the social context in which they work, including the behaviors, attitudes, and opinions of their colleagues. Therefore, working with highly satisfied "old" employees can positively influence the job satisfaction of new employees.

Question 5

Janice is angry about a promotion decision. She is convinced that she was the best candidate and can't believe she wasn't offered the job. Janice's dissatisfaction is consistent with research on:
A) distributive equity
B) procedural consistency
C) distributive justice
D) procedural justice

Accepted Answer

Distributive justice is concerned with the fairness of the final outcome of decisions, such as promotions. Janice's dissatisfaction with the decision suggests that she perceives the distribution of rewards as unfair. Procedural justice, on the other hand, is concerned with the fairness of the decision-making process itself. While Janice may also have concerns about the fairness of the process, her primary complaint is about the outcome. Therefore, the best choice is C) distributive justice.

Question 6

People prone to be satisfied with their jobs have:
A) an external locus of control
B) low self-efficacy
C) high self-esteem
D) all three of these characteristics

Accepted Answer

People who are satisfied with their jobs tend to have high self-esteem, but not necessarily an external locus of control or low self-efficacy.

Question 7

Research indicates that about ___ percent of job satisfaction is genetically determined.
A) 5
B) 30
C) 60 percent
D) 90

Accepted Answer

Research suggests that about 30% of job satisfaction is genetically determined, meaning that the other 70% can be influenced by environmental factors such as workplace culture, relationships with coworkers, and job responsibilities.

Question 8

Clay is very intelligent and Joshua is not very bright. On the basis of the meta-analysis by Griffeth, Hom, and Gaertner (2000), we would expect Clay to be _________ with his job and Joshua to be ______ satisfied with his job.
A) dissatisfied / satisfied
B) satisfied / dissatisfied
C) satisfied / satisfied
D) intelligence is not related to job satisfaction

Accepted Answer

The meta-analysis by Griffeth, Hom, and Gaertner (2000) found that intelligence is not significantly related to job satisfaction.

Question 9

Sara was out of work for 9 months before being hired by Midwest Medical Supplies. Midwest has treated Sara well, gave her a raise during a time in which the company was losing money, and sent her to several expensive training programs to help her career. Sara has been offered a job at a competitor that would increase her salary by $10,000. Though accepting the new job would seem to be an easy decision to make, Sara feels she should remain with Midwest. Her commitment to Midwest is a good example of:
A) affective commitment
B) continuance commitment
C) normative commitment
D) volitional commitment

Accepted Answer

Sara's sense of obligation to remain with Midwest Medical Supplies, despite a better-paying job offer elsewhere, is an example of normative commitment. This type of commitment arises from a feeling of loyalty or moral obligation to the organization, often because of the benefits or support the employee has received, such as the raise and training provided by Midwest during tough times.

Question 10

Job satisfaction is most related to performance in:
A) low complexity jobs
B) clerical jobs
C) high complexity jobs
D) moderate complexity jobs

Accepted Answer

Studies have shown that there is a strong positive relationship between job satisfaction and performance in high complexity jobs, where employees have more autonomy, responsibility, and need to use their problem-solving and decision-making skills. In low complexity jobs or clerical jobs, the relationship between job satisfaction and performance is weaker as these jobs often involve repetitive tasks and little discretion. Moderate complexity jobs may have some degree of autonomy and decision-making, but not to the same extent as high complexity jobs.

Question 11

Woo-jin is normally a very satisfied employee. However, all the other employees at Surrette Manufacturing constantly complain. After a month, Woo-jin starts to complain. What theory would explain this change?
A) Social learning
B) Discrepancy
C) Maslow
D) Two-factor

Accepted Answer

Social learning theory explains this change because it suggests that individuals can learn new behaviors by observing others. In this case, Woo-jin starts to complain after observing the constant complaints from other employees, indicating that he has adopted this behavior through observation.

Question 12

Social information processing theory focuses on:
A) reinforcement of behavior
B) modeling of behavior
C) employee needs
D) self esteem

Accepted Answer

Social information processing theory focuses on modeling of behavior, which refers to individuals learning by observing the actions and outcomes of others in their social context. The theory emphasizes that cognitive processes, such as attention, interpretation, and memory, play a crucial role in shaping individuals' behavior. While reinforcement of behavior, employee needs, and self-esteem can be relevant in certain contexts, they are not the central focus of social information processing theory.

Question 13

Sally is angry about a promotion decision. Though she is not sure that she was the best candidate, she feels that she never really got the chance to demonstrate her skills. Sally's dissatisfaction is consistent with research on:
A) distributive equity
B) procedural consistency
C) distributive justice
D) procedural justice

Accepted Answer

Sally's dissatisfaction with not getting the chance to demonstrate her skills suggests that she is concerned with procedural justice, which refers to the fairness of procedures used to make decisions.

Question 14

______ is the attitude one has toward her job and ______ is the extent to which an employee identifies with and is involved with an organization.
A) Job satisfaction / cohesiveness
B) Job satisfaction / organizational commitment
C) Organizational commitment / cohesiveness
D) Organizational commitment / job satisfaction

Accepted Answer

Job satisfaction refers to the attitude an individual has towards their job, encompassing aspects like work environment, role clarity, and personal fulfillment. Organizational commitment, on the other hand, is about the employee's psychological attachment to the organization, including their willingness to remain with the organization and align with its goals.

Question 15

According to research, an employee's job satisfaction level is consistent:
A) across time but not jobs
B) across jobs but not time
C) across neither time nor jobs
D) across both time and jobs

Accepted Answer

Research indicates that an employee's job satisfaction level tends to be relatively stable across both different jobs and over time, suggesting that individual differences play a significant role in job satisfaction.

Question 16

Juan has an internal locus of control and a high self-esteem. We would predict that he would be:
A) dissatisfied with his job and life
B) satisfied with his job but not life
C) satisfied with life but not his job
D) satisfied with both his life and job

Accepted Answer

Individuals with an internal locus of control believe they have control over their life and their actions can impact their outcomes. Having a high self-esteem also contributes to overall life satisfaction. Therefore, Juan is likely to be satisfied with both his life and his job.

Question 17

Which of the following types of "fit" is NOT related to increased job satisfaction?
A) needs-supplies
B) person-organization
C) demands-abilities
D) All three result in increased job satisfaction

Accepted Answer

All three types of fit - needs-supplies, person-organization, and demands-abilities - are related to increased job satisfaction. Needs-supplies fit refers to the alignment between an individual's needs and the supplies or benefits provided by the job. Person-organization fit is about the compatibility between an individual's values, beliefs, and personality and the culture of the organization. Demands-abilities fit concerns the match between the demands of the job and the individual's abilities and skills. Each of these fits, when achieved, can lead to higher job satisfaction.

Question 18

The extent to which the rewards, salary, and benefits received by employees are perceived to be consistent with their efforts and performance is called ______ fit.
A) needs-supplies
B) person-organization
C) demands-abilities
D) needs-abilities

Accepted Answer

Needs-supplies fit involves the extent to which the rewards and benefits received by employees meet their perceived needs, expectations, and requirements, which includes salary and other benefits. This fit is related to the equity theory, which suggests that employees compare their inputs (efforts and performance) and outputs (rewards) to those of their colleagues to judge the fairness of their treatment. Thus, when employees perceive a high level of needs-supplies fit, they feel that their efforts and performance are fairly rewarded, which in turn enhances their job satisfaction, motivation, and commitment.

Question 19

Job satisfaction is most related to:
A) performance
B) absenteeism
C) organizational commitment
D) tenure

Accepted Answer

Organizational commitment refers to an individual's loyalty and devotion to their employer and is often positively correlated with job satisfaction. Performance, absenteeism, and tenure can certainly have an impact on job satisfaction, but they are not as closely linked as organizational commitment.

Question 20

Two employees are performing the same job and are required to meet the same standards; however, one employee makes $2 per hour more for the job. According to which theory will the lower paid employee be unsatisfied because he feels he is being treated unfairly in comparison to his coworker?
A) McClelland's needs theory
B) Equity theory
C) Expectancy theory
D) Consistency theory

Accepted Answer

Equity theory suggests that employees are motivated by a sense of fairness and they compare their inputs (e.g. effort, skills) and outcomes (e.g. pay, recognition) with those of their colleagues. If they perceive an inequity, such as being paid less than a coworker for the same job, they will experience dissatisfaction and a sense of injustice. Therefore, the lower paid employee in this scenario is likely to be unsatisfied and demotivated according to equity theory.

Quiz 10: Employee Satisfaction and Commitment

Which of the following is not a component of a core self-evaluation?

Reuben had certain expectations about his new job and his new company. After three months on the job, Reuben realized that the reality of the job and the organization were different from his expectations. Reuben is likely to be:

According to Judge and Watanabe (1994) , job satisfaction and life satisfaction are:

According to ____ "new" employees who work with highly satisfied "old" employees are more likely to be highly satisfied themselves.

Janice is angry about a promotion decision. She is convinced that she was the best candidate and can't believe she wasn't offered the job. Janice's dissatisfaction is consistent with research on:

People prone to be satisfied with their jobs have:

Research indicates that about ___ percent of job satisfaction is genetically determined.

Clay is very intelligent and Joshua is not very bright. On the basis of the meta-analysis by Griffeth, Hom, and Gaertner (2000) , we would expect Clay to be ___ with his job and Joshua to be satisfied with his job.

Job satisfaction is most related to performance in:

Woo-jin is normally a very satisfied employee. However, all the other employees at Surrette Manufacturing constantly complain. After a month, Woo-jin starts to complain. What theory would explain this change?

Social information processing theory focuses on:

Sally is angry about a promotion decision. Though she is not sure that she was the best candidate, she feels that she never really got the chance to demonstrate her skills. Sally's dissatisfaction is consistent with research on:

is the attitude one has toward her job and is the extent to which an employee identifies with and is involved with an organization.

According to research, an employee's job satisfaction level is consistent:

Juan has an internal locus of control and a high self-esteem. We would predict that he would be:

Which of the following types of "fit" is NOT related to increased job satisfaction?

The extent to which the rewards, salary, and benefits received by employees are perceived to be consistent with their efforts and performance is called ______ fit.

Job satisfaction is most related to:

Two employees are performing the same job and are required to meet the same standards; however, one employee makes $2 per hour more for the job. According to which theory will the lower paid employee be unsatisfied because he feels he is being treated unfairly in comparison to his coworker?