Your first priority when responding to a complaint of an angry patient is to ____.
A) take careful notes
B) stay calm and try to pacify the caller
C) promise the patient that the issue will be resolved
D) follow up promptly on the problem
E) let the physician know there is a problem

Question

Quizplus · Accepted Answer

Staying calm and trying to pacify the caller is crucial when dealing with an angry patient. It helps in de-escalating the situation and allows for a more constructive conversation about the complaint.

Your First Priority When Responding to a Complaint of an Angry