When dealing with a telephone triage problem, remember ____.
A) that you have permission to prescribe a medication
B) to tell the caller it is his responsibility to get better
C) to avoid wasting time by having the caller repeat any instructions you give
D) to advise the caller that recommendations are based on the symptoms and are not a diagnosis
E) that almost any problem can be diagnosed over the telephone by an experienced medical assistant

Question

Quizplus · Accepted Answer

Telephone triage involves providing advice based on symptoms described by the caller, and it's crucial to clarify that these recommendations do not constitute a formal diagnosis. This is because a diagnosis typically requires a physical examination and possibly further testing, which cannot be done over the phone.

When Dealing with a Telephone Triage Problem, Remember ____