Question 1

Relational coordination is comprised of two interacting components: relationships and ___________________ styles.

Accepted Answer

communication

Question 2

____ are programs that are organized around diseases or conditions,patient populations,or "technologies."
A) Individualized components
B) Tailored services
C) Service lines
D) Consolidated services

Accepted Answer

Service lines are programs that are organized around diseases or conditions, patient populations, or "technologies." They are designed to provide comprehensive care to patients with specific needs, and may involve multiple departments or specialties within a healthcare organization. Examples of service lines include oncology, neurology, cardiology, and women's health.

Question 3

____________________ involves two organization structures-the traditional functional structure and the program structure-overlaid on each other.

Accepted Answer

Matrix structure

Question 4

____________________ processes the use of rules,regulations,schedules,plans,procedures,policies,and protocols to specify the activities to be performed.

Accepted Answer

The answer of ____________________ processes the use of rules,regulations,schedules,plans,procedures,policies,and protocols...

Question 5

____ coordination captures aspects of both the programming and feedback approaches to coordination.
A) Alliance
B) Conditioned
C) Relational
D) Intuitive

Accepted Answer

Relational coordination emphasizes the importance of communication, relationships, and shared goals in achieving coordination, which aligns with the feedback approach. At the same time, it also emphasizes the importance of shared knowledge, common norms, and mutual respect, which aligns with the programming approach. Therefore, relational coordination combines elements from both approaches.

Question 6

In ____ structure,segmentation is based on specialty departments.
A) functional
B) productive
C) aggregate
D) program

Accepted Answer

In functional structure, segmentation is based on specialty departments such as marketing, finance, production, and human resources. Each department has its own specific tasks and responsibilities.

Question 7

____ refers to the needed differences in both structure and employee orientations among different organization units.
A) Divergence
B) Differentiation
C) Distinction
D) Dichotomy

Accepted Answer

Differentiation refers to the process of creating differences in structure and employee orientation among different units within an organization to better suit their specific needs and goals. It allows different units to specialize in different tasks or functions, leading to increased efficiency and effectiveness. Divergence, distinction, and dichotomy may be related to differentiation to some extent, but they do not directly refer to the needed differences in structure and employee orientations among different organizational units.

Question 8

The degree to which decisions are made lower in the organization is referred to as ____________________.

Accepted Answer

The answer of The degree to which decisions are made...

Question 9

____________________ is the basis for coordination through an organization's hierarchy and is the exchange of information between two people,one of whom is responsible for the work of the other.

Accepted Answer

The answer of ____________________ is the basis for coordination through...

Question 10

Three types of interdependence include ____.
A) pooled,standard,and reasonable
B) patterned,standard,and reasonable
C) patterned,sequential,and reciprocal
D) pooled,sequential,and reciprocal

Accepted Answer

The three types of interdependence are pooled interdependence, sequential interdependence, and reciprocal interdependence. Pooled interdependence involves individuals working independently and their outputs being combined into a collective product, like a sports team. Sequential interdependence requires one person's work output to be the input for another person's work, like a factory assembly line. Reciprocal interdependence involves individuals working together and relying on each other's contributions to complete a task, like a surgical team.

Question 11

The ____________________ Healthcare System began a redesign effort in 1995 to systematize quality management (QM)and to ensure the provision of consistent and predictable high-quality care and access by patients to the entire system.

Accepted Answer

The answer of The ____________________ Healthcare System began a redesign...

Question 12

Planning and budgeting systems,computer-based and manual information systems,and assistants to various managers are examples of ____________________.

Accepted Answer

The answer of Planning and budgeting systems,computer-based and manual information...

Question 13

A(n)____ is a temporary structure that disbands once program-related problem is addressed.
A) program task force
B) monopoly
C) intermediate department
D) mediation force

Accepted Answer

A program task force is a temporary structure created to address a specific program-related problem. Once the issue is resolved, the task force disbands. The other options (monopoly, intermediate department, mediation force) do not accurately describe a temporary structure created to address program-related issues.

Question 14

In analyzing micro-level needs for coordination,it is helpful first to ask whether the work is ____________________.

Accepted Answer

The answer of In analyzing micro-level needs for coordination,it is...

Question 15

____ is the specification of the training required to perform work.
A) Standardization of work
B) Standardization of skills
C) Standardization of compliance
D) Standardization of competence

Accepted Answer

The answer of ____ is the specification of the training...

Question 16

The degree to which different elements of work need to fit together refers to them as being ____________________.

Accepted Answer

The answer of The degree to which different elements of...

Question 17

____ is the exchange of information about work performance between two people who are not in a hierarchical relationship.
A) Consensual agreement
B) Mutual adjustment
C) Shared objectives
D) Alienated forces

Accepted Answer

Mutual adjustment is the exchange of information about work performance between two people who are not in a hierarchical relationship. Consensual agreement refers to an understanding and acceptance of a decision or plan by all parties involved. Shared objectives refer to a common set of goals or aims. Alienated forces refer to feeling disconnected or disengaged from one's work or workplace.

Question 18

The purpose of ____ is to bring people together,while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy.
A) parallel organization
B) informed consent
C) process evaluation
D) external organization

Accepted Answer

A parallel organization is designed to bring people together from different departments and levels of hierarchy, allowing them to work towards a common goal without being limited by power differences or departmental perspectives. This type of organization allows for collaboration and cross-functional problem solving, while minimizing the negative effects of organizational silos. Informed consent, process evaluation, and external organization are all important concepts in organizational management but do not directly address the purpose outlined in the question.

Question 19

____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs.
A) Divergent
B) Decentralized
C) Duplicate
D) Hybrid

Accepted Answer

Hybrid organizational structures maintain both traditional functional structures and create program structures for one or two specific programs. This allows for a mix of specialized program teams while keeping the core functional structure intact.

Question 20

____________________ is based on the premise that there is no one best universal way to organize but that the best way to structure and manage an organization depends on its unique work,environment,and strategy.

Accepted Answer

The answer of ____________________ is based on the premise that...

Quiz 3: Organization Design and Coordination

Relational coordination is comprised of two interacting components: relationships and ___________________ styles.

____ are programs that are organized around diseases or conditions,patient populations,or "technologies."

____________________ involves two organization structures-the traditional functional structure and the program structure-overlaid on each other.

____________________ processes the use of rules,regulations,schedules,plans,procedures,policies,and protocols to specify the activities to be performed.

____ coordination captures aspects of both the programming and feedback approaches to coordination.

In ____ structure,segmentation is based on specialty departments.

____ refers to the needed differences in both structure and employee orientations among different organization units.

The degree to which decisions are made lower in the organization is referred to as ____________________.

____________________ is the basis for coordination through an organization's hierarchy and is the exchange of information between two people,one of whom is responsible for the work of the other.

Three types of interdependence include ____.

The ____________________ Healthcare System began a redesign effort in 1995 to systematize quality management (QM)and to ensure the provision of consistent and predictable high-quality care and access by patients to the entire system.

Planning and budgeting systems,computer-based and manual information systems,and assistants to various managers are examples of ____________________.

A(n) ____ is a temporary structure that disbands once program-related problem is addressed.

In analyzing micro-level needs for coordination,it is helpful first to ask whether the work is ____________________.

____ is the specification of the training required to perform work.

The degree to which different elements of work need to fit together refers to them as being ____________________.

____ is the exchange of information about work performance between two people who are not in a hierarchical relationship.

The purpose of ____ is to bring people together,while avoiding the negative effects of differences in power of different participants and of limits in perspectives of each department and level in the hierarchy.

____ organizational structures maintain their traditional functional structures and create program structures for just one or two programs.

____________________ is based on the premise that there is no one best universal way to organize but that the best way to structure and manage an organization depends on its unique work,environment,and strategy.