Question 1

Match each term with its definition.
-Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Aggressive communication is characterized by expressing one's opinions and needs in a way that infringes on the rights of others, often involving dominance or hostility.

Question 2

Match each term with its definition.
-Type of communication born of high self-esteem
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Assertive communication is characterized by clear, direct, and respectful expression of one's needs, thoughts, and feelings, which often stems from a place of high self-esteem. This type of communication is effective in both personal and professional settings, as it helps to minimize misunderstandings and conflicts while promoting healthy relationships and mutual respect.

Question 3

Identify the correct order of the basic steps of critical thinking when problem solving.
-List possible decisions and what you think each outcome will be
A)Step 1
B)Step 2
C)Step 3
D)Step 4

Accepted Answer

The answer of Identify the correct order of the basic...

Question 4

Identify the correct order of the basic steps of critical thinking when problem solving.
-Determine just what the problem is and write it down
A)Step 1
B)Step 2
C)Step 3
D)Step 4

Accepted Answer

Identifying and clearly defining the problem is the first step in critical thinking and problem-solving, as it sets the foundation for the subsequent steps.

Question 5

Match each term with its definition.
-Provider in a medical group who assumes the management role for all of the providers in the group
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

The managing provider in a medical group is responsible for overseeing the management role for all of the providers in the group, ensuring that the practice operates efficiently and effectively.

Question 6

Match each term with its definition.
-Person sometimes referred to as the practice manager
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

The office manager is often referred to as the practice manager, responsible for the daily operations and administrative functions of a medical or dental practice.

Question 7

Identify the correct order of the basic steps of critical thinking when problem solving.
-Gather facts and ideas to help you decide what to do about the problem
A)Step 1
B)Step 2
C)Step 3
D)Step 4

Accepted Answer

Gathering facts and ideas is typically the second step in critical thinking, following the identification of the problem.

Question 8

Match each term with its definition.
-Creating these gives you ownership of your aspirations,achievements,and objectives
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Performance goals are specific objectives related to your aspirations, achievements, and objectives, which you create to take ownership of your personal and professional development.

Question 9

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Begin problem solving
A)Step 1
B)Step 2
C)Step 3
D)Step 4
E)Step 5

Accepted Answer

The answer of Identify the correct order of the steps...

Question 10

Match each term with its definition.
-Social groups influencing a person's culture and self-identity
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Cultural competencies refer to the ability of individuals to interact effectively with people of different cultures and socio-economic backgrounds, which directly influences a person's culture and self-identity by promoting understanding and respect for diverse cultural norms and practices.

Question 11

Identify the correct order of the basic steps of critical thinking when problem solving.
-Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned
A)Step 1
B)Step 2
C)Step 3
D)Step 4

Accepted Answer

The final step in critical thinking for problem-solving is to prioritize decisions and test them to ensure satisfactory results.

Question 12

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Let the patient vent
A)Step 1
B)Step 2
C)Step 3
D)Step 4
E)Step 5

Accepted Answer

Letting the patient vent is often the first step in communicating with a difficult or uncooperative patient, as it allows them to express their feelings and concerns, making them more receptive to dialogue.

Question 13

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Mutually agree on the solution
A)Step 1
B)Step 2
C)Step 3
D)Step 4
E)Step 5

Accepted Answer

Mutually agreeing on a solution typically comes towards the end of the communication process with a difficult or uncooperative patient, after understanding their concerns and exploring options together.

Question 14

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Express empathy to the patient
A)Step 1
B)Step 2
C)Step 3
D)Step 4
E)Step 5

Accepted Answer

Expressing empathy is typically the second step in communicating with a difficult or uncooperative patient, following the initial step of actively listening to understand their concerns.

Question 15

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient.
-Follow up
A)Step 1
B)Step 2
C)Step 3
D)Step 4
E)Step 5

Accepted Answer

Following up is typically the final step in communicating with a difficult or uncooperative patient, ensuring that the issues have been resolved and maintaining a positive relationship.

Question 16

Match each term with its definition.
-Outlines the most important qualities and abilities that are needed for a job,and includes a section where strengths and weaknesses can be listed
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

An evaluation form is a document that is used to outline the performance, skills, and competencies of an individual, often in a job setting. It typically includes sections for listing strengths and weaknesses, making it the correct match for the given definition.

Question 17

Match each term with its definition.
-Communication that affords opportunities to examine behaviors and interactions,acts as a verbal "mirror," and restates what a patient has said for clarification by all parties
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Reflective communication is a technique where the speaker restates or mirrors what has been said to ensure understanding and clarification. It allows for the examination of behaviors and interactions by acting as a verbal "mirror."

Question 18

Match each term with its definition.
-Examples of this include classes on CPR,sterile techniques,and using computer software
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

In-service training refers to educational programs provided to employees while they are employed. The examples given, such as classes on CPR, sterile techniques, and using computer software, are typical of in-service training programs designed to improve employees' skills and knowledge relevant to their job roles.

Question 19

Match each term with its definition.
-Promotes and protects the rights of patients
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

A patient advocate is a professional who promotes and protects the interests and rights of patients, ensuring they receive appropriate care and respect within the healthcare system.

Question 20

Match each term with its definition.
-When you provide this,you may use verbal instructions,printed materials,or electronic formats
A)patient advocate
B)performance goals
C)cultural competencies
D)evaluation form
E)assertive communication
F)office manager
G)aggressive communication
H)managing provider
I)reflective communication
J)patient education
K)in-service training

Accepted Answer

Patient education involves providing information to patients using various formats to help them understand their health, treatments, and care.

Quiz 6: Applying Communication Skills

Match each term with its definition. -Communication style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others

Match each term with its definition. -Type of communication born of high self-esteem

Identify the correct order of the basic steps of critical thinking when problem solving. -List possible decisions and what you think each outcome will be

Identify the correct order of the basic steps of critical thinking when problem solving. -Determine just what the problem is and write it down

Match each term with its definition. -Provider in a medical group who assumes the management role for all of the providers in the group

Match each term with its definition. -Person sometimes referred to as the practice manager

Identify the correct order of the basic steps of critical thinking when problem solving. -Gather facts and ideas to help you decide what to do about the problem

Match each term with its definition. -Creating these gives you ownership of your aspirations,achievements,and objectives

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Begin problem solving

Match each term with its definition. -Social groups influencing a person's culture and self-identity

Identify the correct order of the basic steps of critical thinking when problem solving. -Prioritize your decisions and begin testing them one by one until results are satisfactory to you and others concerned

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Let the patient vent

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Mutually agree on the solution

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Express empathy to the patient

Identify the correct order of the steps involved in communicating with a difficult or uncooperative patient. -Follow up

Match each term with its definition. -Outlines the most important qualities and abilities that are needed for a job,and includes a section where strengths and weaknesses can be listed

Match each term with its definition. -Communication that affords opportunities to examine behaviors and interactions,acts as a verbal "mirror," and restates what a patient has said for clarification by all parties

Match each term with its definition. -Examples of this include classes on CPR,sterile techniques,and using computer software

Match each term with its definition. -Promotes and protects the rights of patients

Match each term with its definition. -When you provide this,you may use verbal instructions,printed materials,or electronic formats