Which of the following should be avoided when writing the closing paragraph of a bad-news message?
A)Statements that encourage future controversy
B)Statements that offer a counterproposal
C) Statements that include general terms and abstract nouns
D) Statements that restate an appealing idea stated previously

Question

Quizplus · Accepted Answer

Encouraging future controversy would only create more tension and negative feelings, which is counterproductive when delivering bad news. It is important to end on a respectful and professional note.

Which of the Following Should Be Avoided When Writing the Closing