Which of the following is a similarity between conveying bad news electronically and personally?
A) Both prevent the misinterpretation of messages.
B) Both provide the benefit of immediate feedback.
C) Both require empathy and tact.
D) Both reduce the potential for escalation of emotion.
Correct Answer:
Verified
Q15: In the context of writing a bad-news
Q16: To make a bad-news message effective, _
Q17: In the context of bad-news messages, a(n)
Q18: Which of the following should be avoided
Q19: An advantage of using the inductive sequence
Q21: The closing sentence of a bad-news message
Q22: The statement preceding the refusal in the
Q23: The _ requires that a credit applicant
Q24: Mark, a senior editor at Logi Corp.,
Q25: Ashton, a customer care executive at Millington
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