Deck 5: Project Scope and Human Resource Planning

Question 1

List the steps involved in the scope and human resource planning process.

Answer 1

The process for scope and human resources planning involves the following steps:
Step 1. Use an existing scope management plan from a previous similar project. If one is not available, you must begin building one from scratch with the elements mentioned earlier in this chapter.
Step 2. Perform the requirements discovery and documentation process.
Step 3. Begin building the scope statement, starting with the project charter and the preliminary scope statement, if one exists.
Step 4. Build the WBS, using a WBS from a similar project or one of the other methods mentioned in the chapter, depending on the nature of the project and the team resources.
Step 5. With the assistance of SMEs, assign resources to tasks and build the roles and responsibilities matrix.
Step 6. If needed, build the project organizational chart.
Step 7. Build the staffing management plan, starting with one from a similar project or a template.

Question 2

List five or more uses for the WBS.

Answer 2

The following is a list of uses for the WBS: Guide the work of the entire project team; Facilitate communication between all stakeholders and the project team; Aid the team in building the schedule and budget; Assign the right person to the right task; Get the project to a completed state; Aid in quality control; Assign responsibility for each task; Reduce scope creep; Aid in budget and schedule progress reporting and performance reporting; Aid in examining alternative steps in building a product.

Question 3

Inadequate planning is one of the major reasons that many projects never get completed.

Answer 3

True

Question 4

Project planning starts with the project plan development process, which is part of the Integration Management knowledge area.

Question 5

List the steps of the process for planning.

Question 6

Explain "analysis paralysis" and its impact on project planning.

Question 7

The project management plan consists of deliverables from each of the other eight knowledge areas.

Question 8

Describe the characteristics that define the size and depth of the scope statement.

Question 9

The first step in building the project management charter is to break down the high-level objectives from the project plan.

Question 10

List the topics that make up the project plan.

Question 11

List three or more questions that need to be addressed with respect to documenting how requirements will be managed.

Question 12

Explain the 100 percent rule as it relates to the WBS.

Question 13

The project manager must use a process that allows and encourages stakeholder involvement in the definition of the product scope.

Question 14

Project teams make their most expensive (in terms of both time and money) mistakes during the planning phase of a project.

Question 15

Specifically listing the items not included in the scope helps ensure that stakeholders understand the boundaries of the project, improve communications, and aid project managers in managing stakeholder expectations.

Question 16

Define scope creep and how it happens in a project.

Question 17

Each of the scope planning deliverables should be created, regardless of project size.

Question 18

Requirements capturing by systems analysts can be aided by a technique called PIECES. Describe its components.

Question 19

Organizations and project managers who do not use standard processes and templates have a significant advantage (in terms of cost, time, and accuracy) over those who create a new plan for each and every project.

Question 20

How is scope definition accomplished?

Question 21

William Ouchi added the theory Z dimension of workers.

Question 22

Of the nine project manager influence types, three were found to offer the project manager the best chance for success: authority, work challenge, and salary influence.

Question 23

The three deliverables from the human resources planning part of the project plan are: the project roles and responsibilities matrix, the project organizational chart, and the staffing management plan.

Question 24

WBS stands for ________ breakdown structure.

A) work
B) weighted
C) whole
D) winning

Question 25

Of the nine project manager influence types, the least likely to help a manager succeed are fund allocation, authority, and penalty.

Question 26

Each WBS element may represent multiple deliverables.

Question 27

The WBS dictionary is the repository for detailed information about the WBS.

Question 28

Managers with theory X workers can exercise a participative style of group decision making.

Question 29

Acquired authority or power is gained from one's peers, based on the perceived knowledge of the individual, his or her interpersonal skills, or work experience on similar projects.

Question 30

In the WBS, accountability for each task should be assignable to one team member.

Question 31

Project human resources planning involves identifying and then documenting the project roles that must be staffed, identifying who has what authority, and producing the project management plan deliverable.

Question 32

When crafting the initial or early staffing plan and project schedule, never start with a plan that requires resources to work overtime to complete the project successfully.

Question 33

When the product and project requirements have been discovered and documented and the scope statement has been created, the next step is to begin building the work breakdown structure (WBS).

Question 34

The top-down approach is the fastest path to a completed WBS.

Question 35

Frederick Herzberg found that the factors causing job satisfaction are different from those causing job dissatisfaction.

Question 36

Every project must have an organizational chart.

Question 37

Of the nine project manager influence types, three were found to offer the project manager the best chance for success: expertise, work challenge, and salary influence.

Question 38

The final deliverable from human resource planning is the staff management plan.

Question 39

Capturing input of SMEs and other interested project stakeholders is done via the work analysis, using a variety of techniques: brainstorming sessions, interviews, focus groups, workshops, questionnaires and surveys, observations, and system prototypes.

Question 40

For every project, regardless of size, the project manager should create a roles and responsibilities matrix to be sure everyone knows their tasks.

Question 41

Examining the project ________ can tell you why you are working on the project, but it doesn't give you enough detail about the actual work activities needed to deliver the stated objectives.

A) plan
B) charter
C) scope statement
D) sponsor

Question 42

What is involved in project human resource planning?

A) Identifying and documenting the project roles that must be staffed.
B) Identifying who has what authority.
C) Producing the staff management plan deliverable.
D) All of the above

Question 43

Organizations and project managers who use standard processes and ________ have a significant advantage (in terms of cost, time, and accuracy) over those who create a new plan for each and every project.

A) projects
B) templates
C) tasks
D) resources

Question 44

Which of the following is NOT a key deliverable of scope planning?

A) Requirements document
B) Scope statement
C) WBS
D) Project plan

Question 45

The single deliverable from project plan development process is the project management ________.

A) statement
B) charter
C) plan
D) scope

Question 46

The scope management ________ is used to describe how the project team will define the project scope, develop the detailed project scope statement, define and develop the WBS, verify the project scope, and control the project scope.

A) document
B) plan
C) group
D) resource

Question 47

Project teams make their most expensive (in terms of both time and money) mistakes during the ________ phase of a project.

A) execution
B) initiation
C) closing
D) planning

Question 48

The WBS ________ is the repository for detailed information about the WBS.

A) dictionary
B) glossary
C) index
D) table of contents

Question 49

The first step in building the project management ________ is to break down the high-level objectives from the project charter into smaller and smaller requirement pieces, otherwise known as performing systems analysis.

A) plan
B) charter
C) scope statement
D) sponsor

Question 50

The requirements discovery and analysis is done not by the project manager but by skilled ________.

A) systems analysts
B) executive sponsors
C) vendors
D) customers

Question 51

Subject matter ________ aid the systems analysts in their quest for an accurate list of requirements, including both project requirements and product requirements.

A) experts
B) sponsors
C) analysts
D) customers

Question 52

When you have the WBS and the WBS dictionary created, the next activity is to find the right ________ to assign to each task.

A) project manager
B) sponsor
C) customer
D) resources

Question 53

The final step in collecting requirements is to document how requirements will be ________ throughout the project.

A) executed
B) initiated
C) closed
D) managed

Question 54

Which of the following is NOT included in the WBS dictionary?

A) Project authority
B) Control accounts
C) Statement of work
D) Schedule for major milestones

Question 55

McConnell (1998) states that errors found "upstream" during the planning phase cost on the order of ________ times less to fix than errors found "downstream," during the building of the product.

A) 200
B) 100
C) 10
D) 1000

Question 56

A project is created to do something - to produce an outcome or ________.

A) product
B) output
C) deliverable
D) impact

Question 57

Which technique you use to create the WBS depends on:

A) The existence of a similar project.
B) The experience level of the project manager and team.
C) The uniqueness of the product or process.
D) All of the above

Question 58

One of the key uses of the scope management plan is to prevent ________.

A) risk
B) arguments
C) success
D) scope creep

Question 59

Which of the following is NOT a technique used in building the WBS?

A) Analogy.
B) Bottom-up.
C) Top-down.
D) Decomposition.

Question 60

In addition to stakeholders and the other members of the team contributing ideas, other sources of scope may be existing industry standards, organizational culture, or government ________.

A) requests
B) sponsors
C) regulations
D) agencies

Question 61

According to Douglas McGregor, ________ workers enjoy work and can be trusted to work efficiently without direct supervision.

A) theory Z
B) theory X
C) theory Y
D) theory A

Question 62

Authority is defined as either legal or ________ authority.

A) perceived
B) informal
C) illegal
D) acquired

Question 63

________ managers receive support because the project team has great faith in their abilities, based on their personal presence.

A) Reward
B) Penalty
C) Expert
D) Referent

Question 64

A responsible party is assigned to each activity or task at one of four levels: getting the activity ________, getting approval of the work product created in each activity, consulting or reviewing, or informing as an SME.

A) started
B) completed
C) coordinated
D) delegated

Question 65

Which of the following is NOT one of the five interpersonal influence types with respect to managers?

A) Legitimate or formal
B) Reward
C) Expert
D) Reactive

Question 66

If working overtime becomes the norm, stakeholders and your team will not trust the ________ you develop.

A) schedules
B) resources
C) scope
D) sponsorship

Question 67

Which of the following is NOT an element of the staff management plan?

A) The process to follow when adding or removing people from the project
B) Any safety issues that need to be followed
C) The list of specific names of the initial people assigned to the project
D) Specific risks associated with assigned human resources

Question 68

________ means that the whole is greater than the sum of the parts.

A) Portfolio management
B) Completeness
C) Synergy
D) Organization

Question 69

Working ________- whether compensated or not-on a prolonged basis will very soon begin to cause disharmony in the team.

A) overtime
B) vacation
C) inefficiently
D) without breaks

Question 70

According to Douglas McGregor, ________ workers are inherently lazy and require constant direct supervision.

A) theory Z
B) theory X
C) theory Y
D) theory A

Question 71

A project manager must figure out what ________ each individual on the team and assign just the right amount and type of work.

A) motivates
B) discourages
C) pays
D) composes

Question 72

Which of the following is NOT a drawback of the RRM?

A) It can look oversimplistic.
B) Inability to gain commitment
C) It can sometimes be difficult to define or get a responsible party to agree on a particular role.
D) The project manager must still manage the effort.

Question 73

Theory Z workers emphasizes a more ________ cultural-based approach.

A) Japanese
B) British
C) Chinese
D) American

Question 74

Which of the following is a deliverable of human resource planning part of the project plan?

A) Project roles and responsibilities matrix
B) Task estimates
C) WBS
D) All of the above

Question 75

Which of the following is NOT a level of Maslow's hierarchy of needs?

A) Physiological
B) Safety
C) Social
D) Salary